Teresa Ventaja Email & Phone Number

Spain

Almería, Andalusia, Spain

- Founder of AnonimArte, a data protection consultancy firm, offering B2B compliance and advisory services.- Self-developed data protection risk mitigation framework, adaptable to client risk appetite- Advisory services include regulatory analysis, data protection governance, third party risk mitigation, legitimate interest assessments (LIAs), etc.- Advisory and operationalization of privacy by design and data protection impact assessments (DPIAs)- Design of policies for emergency management, such as data breaches and complaints handling- Operational compliance services, including data protection training and privacy notice

Dublin, County Dublin, Ireland

Eden Recruitment contractor• Team member of the European Office of the Data Protection Officer, primarily focused on risk mitigation• Creating scalable services to identify substantial risks following a systematic method. Ensuring accuracy in scoping mitigation plans, quantifying insights to prioritize efficiently• Responsible for monitoring compliance with GDPR in Meta data processing activities• Pioneering responsible AI practices, acknowledging that a brand associated with ethical practices is a foundational part of a successful launch of new technologies• Design of “state-of-the-art” operational frameworks to capture internal and external industry trends• Upskilling on regular basis to maintain an optimal level of knowledge, as new regulations, industry standards, risk frameworks and other regulatory developments are being built

Dublin, County Dublin, Ireland

• Driving operational excellence by managing business process improvement projects in product launches and content moderation• Supporting and leading the vendor teams directly reporting to the department for the smooth execution of projects. Manage hiring, reducing attrition, onboarding and other team management tasks• Empowering project drivers’ stakeholders to adhere to the best business practices, by modelling kaizen standards• Shifting the business culture into a more risk-aware approach to manage projects, reducing operational waste• Excelling at scoping and conceptualizing strategic plans realistically, setting them for a successful execution• Accountable for optimizing the scalability of launches by limiting operational risks• Modelling a standard for scaling pilots, incubations and tests, aiming to ensure the optimal set up of workflows and tools, mitigating risks related with their impact on KPIs, staffing, governance and technical needs• Applying a go/no-go criteria for launches, based on their readiness and complexity management• Simplifying complex problems related with the scale of operations with data-driven innovative solutions

• Reviewing, assessing and processing privacy requests from users (data access, deletion, portability, call recordings, data rectification, etc.) in compliance with legal deadlines. Cross-functional collaboration with Compliance, LEO, Claims, Trust & Safety, etc.• Improving SLA levels through exceptional time management skills. Surpassed expected target by more than double, while doing side projects. Training & coaching new joiners.• Using SQL for data extraction• Individual project – documenting verbally shared internal legal updates and integrating them into the KMS• Creation of new operational business plan as a team effort, analyzing data to identify risks. Operationalising 3 levels of agent support with greater automation.• Ensuring that quality standards were aligned with legal and operational requirements. Adapting to local markets.• Reporting to leadership on business trends & quantitative performance. Testing new software features.• Empowering innovation through the conceptualisation of a platform where trends can be flagged and raised to the process improvement technicians.• Prioritizing and organizing daily agenda taking into account highly sensitive matters, escalating urgent cases. Judging and selecting the most appropriate solution for grey areas and highly complex cases. Calibrating with other stakeholders for conflict resolution & mitigation of legal risks.

County Dublin, Ireland

• Worked as part of a global team, supporting and advising clients on Adobe Creative Cloud products with questions on Billing, Troubleshooting, Legal queries & How-To's• Optimized resources to facilitate agents’ work, making technical processes more understandable and accessible, and working with software developers to simplify usability of internal systems. Increasing customer satisfaction rates for technical troubleshoting by 30%, and retention rate by 15% on average (differing by market)• Managing global project on data privacy discrepancies. Quantitative analysis and reporting on trends to leads so they can coach their agents to fix those discrepancies. Making sure legal deadlines were met.• Analyzing data to discover customer dissatisfaction drivers and improve retention tools and offers.• Identifying recurring inefficiencies & suggesting ways to mitigate & resolve them – Over 5 proposals/month, successfully implementing 3 process improvement projects beginning to end.• Member of Sports & Social Committee – cross-functional collaboration to organize 4 events aiming to improving employee engagement and reducing attrition. • Interviewed and selecting new hires. Creation of training content based in method Learning by Doing and improving researching skills. Creation of knowledge support materials for agents.

County Dublin, Ireland

• Promoted to Google Adwords extension “Dynamic Callouts”. Analyzing businesses websites and creating marketing content in order to enhance SEO positioning.• Top Performer since August 2017, maintaining an average quality score above 99%.• Quality optimization tasks: reviewing the cases accuracy and providing appropriate feedback accordingly.• Reporting/tracking discrepancies and inefficiencies to find a suitable solution. • Mentoring to new joiners.• Process improvement: voluntarily responsible for documenting discussions in meetings and calibrating decisions with Trainers to update internal workflows.• Even though our quality target is extremely high, the main responsibility is to reach an excellent productivity rate.

County Dublin, Ireland

• Working for Google on GDPR "Right to Be Forgotten" project.• Exposure to the operational execution of privacy regulations in the IT industry. Specially trained on balancing GDPR Data Deletion with the Right of Information and other conflicting rights.• Managing challenging Right to be Forgotten cases dealing with various jurisdictional laws and complex multi-dimensional grey areas.• Comprehensive attention of complainants’ queries by email, very demanding detail oriented tasks,ambitious quality and productivity targets.• Multilingual role – working mainly for the UK, Spanish and Portuguese markets.• Exposure to highly sensitive content, escalating high risk cases to the legal specialists in accordance with the policy guidelines.

Dundalk

• Achieving outstanding results for several months in a row, awarded Top Performer and promoted to Claims management and consumer legal risk mitigation.• General customer service in software technical support, banking transactions, merchant products, promotions, fees, currency rates, compliance and risk, etc.• Analytical role demanding numerical and abstraction skills, since the interface required experience with Spreadsheets. Decision trees for detection of eventual fraud, paying special attention to security.• Goal-oriented job, wide range of targets: KPIs, NPS, adherence, productivity, team work, resolution rate, etc.• Detection of eventual fraud, always prioritizing security. Interdepartmental collaboration.

New Delhi Area, India

• Production of internal reports about culture, politics, economy, business, human rights, etc.• Organization of official events, such as the Cooperation Day & the national day of Spain. Collaboration with corporate sponsors and stakeholders such as NGOs & the Commercial Office.• Analysing tax collection figures and balance of trade to update website and social media content. • Spotting news or events of major relevance and escalating them to the Ministry of External Affairs along with a report analysing the risk associated or highlighting the opportunity for the highest interests of the Nation. • Administrative management: processing of visas, adoptions, weddings, legalizations, legal Registries, etc.

Granada, Spain

• Processing of economic-administrative complaints. The Court has jurisdiction in all Granada Province,in matters of local taxes and fees, as well as general revenue.• Reviewing theoretical knowledge about local taxes, implementing it by analyzing real cases.• Discerning and categorizing different complaints typology, demanding outstanding attention to detail skills in order to maximize accuracy.• Reviewing documentation provided by complainants in order to check the validity and relevance of the source.• Theoretical/practical reporting about complaints typology and procedural methodology at the Court.

Spain, Uk, Ireland

• Widely experienced in the Tourism Sector, working for hotels, bars, pubs, restaurant, discos, ski resort, etc. Employed in several different cities within 3 countries (Spain, the UK and Ireland).• Worked in people management, waitressing, bartender, runner, kitchen porter, public relations, events’ organizer and multicultural coordinator.• Freelance Events Assistant, working for a Hospitality Personal Recruiters. Assistance in organization of weddings, festivities, caterings, congresses and other events.• Highest responsibilities: acquisition of business licenses, managing contracts and supplies, people management and wellbeing, coordination of kitchen/bar/floor workflow, stock provisions planning, hiring and training new hires, business opening and closure, daily revenue accountability, etc.

Almería Area, Spain

• Sales role, offering promotional gifts at point of sale. Formal dress code, greeting protocol.• Promotion campaigns of IDEAL newspaper, the most popular local newspaper.• Project-based contracts, as the campaigns only took place during the weekends.

Cambrils (Spain)

• Sales role for souvenirs, beach utensils, jewelry, decoration items, etc. • Souvenir shop located by the beach in Costa Dourada. High affluence of international customers.• Cleaning tasks / cashier.• Temporary contract, hired for high season reinforcement.

Diploma Of Education, Computer Software Technology/Technician

Diploma in Applied Software Development (full stack) - initiation to object oriented programming, databases, mobile development, design.

Higher Diploma, Data Analytics, First Class Honours

Data Visualization Data & Web Mining Programming Big Data - R & SQL Statistics I. Machine Learning: Association Rules, k-NN algorithm.

Master'S Degree In Legal Practice, Law

The Masters is the official legal requirement to access to be an Attorney at the Law, according to the Spanish Regulation RD 1331/2006. 3.

Degree In Law, Law, 7/10

The new Degree in Law adapted to Bologna Process is more practical without depreciating the rigours of classic theoretical knowledge.

Degree In Political & Administrative Sciences, Political Science And Government, 7/10

The Degree in Political Science and Administration qualifies to carry out the profession in the general or public administration.