The Program Manager is responsible for managing medium to large-size new product development projects for the construction equipment industry, from concept through commercialization internationally.

Summary: Build and optimize robust functional organizations by implementing effective human resource strategies, driving marketing initiatives, and fostering agile and lean operations.Responsibilities: • Analyze and ensure the accuracy of accounting systems to provide reliable success metrics. • Provide assistance and training in P&L and budget management. • Develop quality processes and controls to ensure compliance with state and local laws. • Identify opportunities for policy and procedural changes to enhance efficiency, reduce waste, and increase profit margins. • Oversee human resources functions, including talent recruitment, retention, and development, as well as implementing succession or exit strategies when necessary. • Facilitate connections between business owners, vendors, and other professionals for networking and collaborative marketing opportunities, aiming to reduce costs through resource sharing. • Identify potential investment opportunities or assist business owners in acquiring capital for startup or growth initiatives.

Founder of Mediation First a organization providing Maryland residents with affordable, high quality access to community mediation services, training and education.Our Mission: Mediation First, Inc. advances collaborative conflict resolution in Maryland through educating the public, providing training and quality assurance, conducting research, and creatively applying mediation to social challenges.The Executive Director is the key management leader of Mediation First, Inc. The Executive Director is responsible for overseeing the administration, programs and strategic plan of the organization. Other key duties include fundraising, marketing, and community outreach. The position reports directly to the Board of Directors. GENERAL RESPONSIBILITIES:1) Board Governance: Works with board in order to fulfill the organization mission. Responsible for leading Mediation First, Inc. in a manner that supports and guides the organization’s mission as defined by the Board of Directors.2) Financial Performance and Viability: Develops resources sufficient to ensure the financial health of the organization. Responsible for the fiscal integrity of Mediation First, Inc., to include submission to the Board of a proposed annual budget and monthly financial statements, which accurately reflect the financial condition of the organization.3) Organization Mission and Strategy: Works with board and staff to ensure that the mission is fulfilled through programs, strategic planning and community outreach.Responsible for implementation of Mediation First, Inc.’s programs that carry out the organization’s mission.4) Organization Operations. Oversees and implements appropriate resources to ensure that the operations of the organization are appropriate.

Tereance Moore Properties, Realtor at Keller Williams Realty, Inc.- Maryland - Pennsylvania

The Commission implements and administers the program for the compassionate medical use of cannabis (marijuana) in Maryland.

Areas of Expertise: • Digital Transformation Servicing and Enablement: Managed the Cards and Retail Operational Enablement team, driving digital transformation initiatives. • Customer Service Operations Enablement: Led the PMO Infrastructure and Transformation team, focusing on optimizing customer service operations. • Customer Service Program Management: Managed the Operational Strategic Business Initiative team, overseeing program management for customer service initiatives.Responsibilities:In my prior role, I assumed responsibilities on larger high-profile projects and initiatives, providing leadership to Project Manager teams both onshore and offshore. My primary focus was on implementing projects and addressing challenges related to Cards and Retail technology.I developed and managed a team of Program Managers responsible for: • Deploying and managing remote work strategies and operations. • Leading the development, marketing, and servicing of Business Cards products. • Managing projects to enhance operational effectiveness and efficiency for Consumer Cards. • Ensuring the execution of Fraud policies and procedures to mitigate losses. • Implementing changes aimed at reducing costs and improving the client experience. • Completing administrative duties to effectively manage team capacity, performance, and adherence to corporate policies. • Applying project management principles aligned with our corporate strategy and core principles to ensure project success.

Plan, execute, and successfully deliver projects within strict deadlines and budget constraints. Coordinate resources, team members, business partners, consultants, and vendors to ensure project completion according to plan. Define project objectives and maintain quality control throughout the project life cycle.Responsibilities: • Provide direct and comprehensive management of project development from initiation to completion. • Collaborate with senior management and stakeholders to define project scope, goals, and deliverables aligned with business objectives. • Create comprehensive project plans and associated communication documents. • Effectively communicate project expectations to team members and stakeholders in a timely and clear manner. • Maintain regular communication with project stakeholders to ensure alignment and address any concerns. • Estimate necessary resources and participant requirements to achieve project goals. • Prepare and submit budget proposals, recommending adjustments as needed. • Manage project expectations with team members and stakeholders, ensuring clarity and alignment. • Delegate tasks and responsibilities to appropriate personnel. • Plan and schedule project timelines and milestones using suitable tools. • Deliver progress reports, proposals, requirements documentation, and presentations. • Analyze project results and troubleshoot problem areas. • Define project success criteria and communicate them to all involved parties throughout the project life cycle. • Cultivate and nurture essential business relationships crucial to project success. • Conduct project post-mortems, generating recommendations reports to identify successful and unsuccessful project elements. • Develop best practices and project execution tools, serving as a subject matter expert for peers and next-level leaders.

Business Units Managed: • Risk Specialty Operations Test Center • Customer Service • Credit Risk Early WarningResponsibilities: • People Management: Set performance plans for team members, providing coaching and feedback for attendance, productivity, and quality issues through formalized reviews. Participate in development and training plans as needed. • Managed operational needs and coordinated vendor resources for rapid cycle and test initiatives. • Collaborated with the Project and Tech teams to ensure successful implementation, execution, and transition of tests into production. • Identified control deficiencies and implemented procedures to mitigate risk and control losses. • Oversaw a team responsible for evaluating customer credit history, assessing creditworthiness, and detecting potential fraud or credit risks. • Partnered with Fraud Policy/Risk Management to identify process gaps and implement enhancement strategies. • Handled high-value client credit evaluations and resolved cases of customers erroneously impacted. • Developed and maintained databases to manage capacity, improve efficiency, and support operational decision-making. • Created comprehensive training modules to educate staff and management on department processes, procedures, and applications. • Maintained a strong grasp of statistical data and employed techniques to enhance work tracking processes.