Terence Scanlon Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Responsible for mitigating losses and maintaining acceptable delinquency for the MBFS Car Portfolio.Managed, coached and developed a team consisting of four Team Leaders and up to twenty-five Agents. Worked closely with the Retail Credit, Fraud and the Skip Departments on initiatives that focused on mitigating loss. Managed and reviewed the performance of several external vendors including repossession aggregators and skip vendors. Prepared and presented monthly performance reports to the VP of Collections and Customer Service.

Greater Detroit Area

Dealer Account Manager for Mercedes-Benz franchises and Sprinter Commercial Centers, located in Michigan, Indiana and NW Ohio.Specializing in floor plan acquisition, dealer financial analysis, credit buying/funding procedures.Responsible for Insurance fee income and dealer engagement/training.Proficient with Dealer Track, CRM tools, CDK and Reynolds.Liaison for dealer network and internal MBFS business units.Responsible for all dealer engaged training in my market; (in store and in market).Managed travel and budget within the regional budgetary goals.Created, built, and fostered relationships with key dealer personnel including ownership.Extreme problem solver for escalated client issues.Ranked number one in J.D. Power for dealership satisfaction.

Dallas/Fort Worth Area

Worked with Dealer Finance Managers and dealer partners to prepare fleet credit files in excess of $100MM. Analyzed and underwrote commercial credit files for presentation to the appropriate approving authorities including local and executive credit committees. Analyzed financial statements on daily, monthly, and yearly review cycles in accordance with risk tiers.Reviewed active lines of credit on borrowers with outstanding balances greater then $1MM. Reviewed legal documentation and work with our legal department to ensure MBFS is secured on their collateral.

Dallas/Fort Worth Area

Responsible for the training and development of a team of six credit analysts within the Southern Region. This included preparation and delivery of performance reviews. Responsible for increasing the Southern Region Tarp scores and contributing to multiple JD Power achievements. The Southern Region ranked 1st place in both dealership satisfaction surveys during my tenure as Sr. Analyst. Reviewed financial information on business applications and rendering decisions.Worked directly with the Credit Operations Manager, Funding Operations and Field Team to facilitate process improvements in the Retail Credit Department. Rendered credit decisions on new and used collateral for MBFS Dealerships in both the Northern region and the Southern region. Built new and fostered existing relationships between MBFS and our dealer partners. Processed a high volume of credit applications on a daily basis, sometimes in excess of 150 applications per day.

Greater Philadelphia Area

Multiple Operations jobs within MBFS Service Center including, Collection Team Leader, Cycled Collection Account Manager, Account Manager Recovery, Account Manager New Delinquency.Lead a team of collectors to achieve first place results several months in a row.Responsibilities included, but not limited to:Coached and developed teams of up to twelve employees. Reviewed requests for repossession. Contacted dealers for condition reports and lease end information. Worked in conjunction with the business center to limit loss from early loan defaults. Daily coaching of agents within the zone. Wrote and delivered performance appraisals. Held daily meetings to review zone delinquency.Negotiated with the customers to bring their account current. Used Skip tracing tools to locate customers. Managed a list of over one hundred delinquent accounts.