Primarily working in the Not-for-Profit sector, managing multiple concurrent small, mid-sized and large projects. Project implementations include Microsoft Dynamics CRM, GP, ERP, SharePoint, Office 365, Not for Profit Fundraising and Engagement, Power BI, Jet Reporting, Continia Expenses. 3rd Party integration, Data integration. Cloud, Azure, Data Warehouse, Data Migration, Dataverse, and Fabric● Practicing in Agile, Waterfall and Hybrid methodologies.● Successfully supporting business transformation with key skills in communication, resource planning and change control.

Managed multiple projects which included MS Dynamics CRM, MS Dynamics 365 Bespoke Commissions module, MS Office 365, LMS and internal custom-built software. Introduced a change management process together with a communication channel to highlight current projects and their status within the organization

● Executed complex store transformation initiative encompassing 488 locations across the UK, ROI, and Channel Isles, boasting £4.3M budget.● Streamlined processes, enhancing client relationships through improved project approach and meticulous adherence to procedures.

Supporting, managing, and developing business development opportunities, developing new processes, and delivering change Specialist Services Division (2012–2014)Steering, growing, and supporting a multi-skilled team of Support Engineers, Software Developers, Business Analysts and Project Managers.• Managing and monitoring the progress of multiple projects to ensure adherence to quality, budget, and delivery.• Aligning projects to customer timeframes, upscaling and ensuring accurate resource allocation• Engaging with customers up to CEO level to gain understanding of requirements.• Coordinating all development build costs and presenting business cases to clients at Director level• Managing external third-party suppliers; monitoring compliance• Analysing business requirements• Introducing Remedy IT Service Management suite to track and report on SLA adherence.• Creating BRD / FRD and presenting to the customer• Compiling financial forecasts• Leading all development work streams during project execution.• Meeting with cross-functional teams to conceive future goals and implement achievable action plans, strategies, and policies.• Ensuring compliance with internal operating policies and procedures and legal, regulatory, or contractual requirements• Evaluating continual improvement and service maturity• Organizing and coordinating growth and new business development opportunities• Leading CMS (CONCRETE) integration• Managing risk association1. Reporting, developing, and monitoring KPI's.• Budget Control – Target Orientated (£5m)• Implementing employee training and development• Analyzing networks and reporting recommendations• Managing the maintenance teams