Applied strong managerial skills to support the General Manager in daily pub operations and customer satisfaction while navigating a 60% reduction in sales due to reduced airport traffic and was able to maintain profit margins at 3% with a 27% labor cost.Demonstrated a keen eye for talent by successfully recruiting and onboarding new staff, ensuring proper badging and training.Managed employee schedules, optimizing staffing levels for servers, bartenders, and support staff to enhance customer service and employee moral.Effectively handled payroll and collaborated with HR to address employee concerns, showcasing strong interpersonal skills.Applied strong financial skills by overseeing till counts, deposits, and change orders, ensuring accurate financial transactions.Utilized organizational skills to place orders for supplies, including coffee, beer, and DABS, contributing to efficient inventory management with Minimal Waste with a variance of 2%Maintained a clean and compliant environment, ensuring adherence to state laws and achieving RESPRO scores consistently above 90%.

Led opening procedures for the cafe, managing baristas and ensuring well operated and seamless operations.Demonstrated leadership by managing breaks, cleaning routines, and coordinating daily tasks.Utilized strong organizational skills to place orders for food, coffee, and retail items, and maintained optimal inventory levels.Played a key role in maintaining equipment, exploring potential solutions to issues and calling for support for repairs as needed.Proven ability to train and mentor new baristas, contributing to team development.

Demonstrated exceptional customer service skills as a barista and cashier in a high-end hotel setting.Opened the coffee bar, conducted orders for supplies, and maintained a welcoming seating area.Managed phone reservations and seating at the garden cafe, showcasing strong communication skills.