Terence Fong Email & Phone Number

Carlsbad, Ca, Us

New York, Ny, Us

Fort Worth, Texas, Us

Leading supply chain transformation as Dickies becomes a consumer minded, retail centric, hyper digital brand.• Direct responsibility for Demand and Supply Planning, Customer Service, Global Production, and Quality Assurance functions.• Leading transformation of Dickies supply chain from manufacturing / contracting supply base to full package sourced model.• Developing 5 year MHP (Multi-Horizon Plan) for Global Dickies Supply Chain including allocation, capacity planning, distribution, logistics, raw material supply, and sourcing.

Fort Worth, Texas, Us

Creating and implementing customer experience strategies that drive greater value to our customers, differentiate our brand, and increase customer loyaltyLead customer analytics, contact center, compliance, B2B, and EDI groups supporting NA operations.• Created the three year roadmap integrating business growth strategies with customer-centric capabilities including VOC, CRM, and customer success metrics across B2B and B2C channels of distribution.• Drove cross-functional collaboration with Sales, Merchandising, Marketing, and Supply Chain as the customer advocate across business processes.• Delivered YTD improvements in customer satisfaction metric of over 150 basis points and customer on-time delivery metric of over 300 basis points• Led Amazon COP across VFC brands and represent VFC on Supplier Advisory Board.

Fort Worth, Texas, Us

Coordinated new seasonal product development from product ideation to execution by facilitating key go-to-market milestones, seasonal calendar adherence, and product lifecycle management. • Developed and maintained GTM calendars in support of multiple delivery tracks and distribution channels and oversaw the execution of seasonal sell-in tools including samples, swatches, catalog production, price lists, booking incentive programs, and marketing tools for Dickies and Walls brands.• Drove business acumen through the creation and delivery of daily, weekly, and monthly KPI reporting and analytics. Create ad hoc analyses and reports to identify opportunities with Revenue, Profit, Inventory Turns, GMROI, and SKU Productivity.• Collaborated with Sales, Merchandising, and Supply Chain on annual operating plans and key initiatives in support of 3 year LRP.• Led the annual revenue and profit budgeting with Finance, Sales, and Merchandising from brand, product and distribution channel. Reconciled and aligned product forecasts, pricing and costs with corporate budget.

Fort Worth, Texas, Us

Led strategic planning activities for Customer Service, Transportation, Purchasing, and Distribution including project management, annual budget planning and execution, gap assessment, and long range planning. Managed a cross-discipline team including industrial engineers, process controls, and analysts. Created business cases, KPI reporting, training programs and acted as the primary liaison between operations and IT.• Facilitated the development of the Customer Service long range plan including technology and functional gap analysis. Led the selection of a new software provider to handle call center interactions including inbound call routing, IVR, integration with workforce management, and unified communications across voice, fax, and email.• Led the launch of two regional distribution centers from planning to go-live. Guided the network design, evaluation and selection of 3PL partners, contract negotiations, systems and integration testing, and go-live support. Improved order cycle time by 50% and on-time delivery to 98+% from less than 70%. • Recommended and directed the implementation of the Kiva Mobile Fulfillment System (purchased by Amazon in 2012). Improved SKU density by 600% and picking productivity by 250% with annual labor savings and cost reductions in excess of $600K.

Fort Worth, Texas, Us

Directed Distribution support teams including Engineering, Training, Reporting, and Process Controls.Developed and managed annual budgets in excess of $25MM, delivering cost improvements of 2% - 5% annually while reducing order cycle time over 15% annually.Delivered 250 basis point improvement over previous year performance for Corporate Inventory Accuracy KPI.

Fort Worth, Texas, Us

Oversaw and led the systems and engineering team supporting the Distribution Operations team and acted as the primary liaison between Operations and IT.Key responsibilities included oversight of engineered labor standards program, KPI reporting, Operations training program, identification and execution of capital and process improvement projects.

New York, Ny, Us

Directed engagements, built and maintained key client relationships with Fortune 1000 companies in the supply chain arena including performance improvement, logistics strategy, WMS implementation, facility start-up, 3PL operations, and industry benchmarking. Accountable for engagement results and deliverables. Developed and managed project plans and sales proposals. Recruited, trained, and mentored entry-level and senior consultants.