Terry Bonner Email & Phone Number

Promotion from previous role, fulfilling the same requirements with added line management responsibility.- Support and direct colleagues within team, holding regular 121’s and personal reviews.- Review and manage requests coming into our team, run planning and mid-sprint reviews.- Participate in wider reaching projects and supporting the future direction of the business.- Lead and manage marketing operations improvement roadmap.- Manage and release improvements on the marketing solution.

Internal move to GBG’s central marketing team, provide support and service to multiple stakeholders across multiple marketing and sales teams globally.- Owner of the global marketing platform that is used to promote Location, Identity and Fraud solutions.- Rebuilt GBG’s marketing system and processes, simplify and standardise processes to benefit all teams.- Ensure data integrity, automation, notifications, lead scoring and transfer to multiple sales teams.- Create and manage centralised SharePoint area with system documentation and user guides.- Support/ Consult regional marketing teams on marketing best practice, setup campaigns to deliver objectives.- Provide deep dive analysis and investigations providing reports and outcomes.- Troubleshoot technical issues such as data issues, automation conflicts, email designs, email deliverability etc.- Manage integrations with marketing platform including Google Ads, LinkedIn, Umbraco, Salesloft, Zoom and CRM systems.**GBG data privacy forum member, championing data compliance to those around me to ensure processes and procedures abide legal compliance.

Chester, United Kingdom

Promotion from previous role, I was assigned to manage several client accounts in various industries - Travel, Distribution, Retail and Sports.- Client-facing management across all service delivery stages.- Manage client relations daily, including queries, detailed investigations in database and marketing suites to analyse client data and provide insight.- Manage projects through both Agile and Kanban approaches with different development teams.- Lead development scrums, providing support and direction to the team.- Manage client communication through calls, status reports and project plans.- Create technical development documentation including delivery specifications, database designs and defining technical work packages.- Ownership and coordinate releases through internal and client approval boards. Ensuring releases have minimal impact to operations; demonstrate testing and providing detailed rollout and rollback plans.- Support service management in resolving issues and ensuring KPI and SLA’s are maintained.** Successfully on-boarded FT500 Global Company client with estimated value of £500k-£1 million per year.** GBG VOS Award for People in Q3 2018/ 2019 for advising and helping colleagues set personal development goals.

Chester, United Kingdom

GBG Marketing Services enabled clients to see all their customer data within one place, giving them the ability to cleanse, analyse and manage their customer universe. This was my preliminary role working closely with an experienced Senior Database Consultant supporting accounts and projects assigned to me, whilst understanding the solutions offered.- Performed tasks specified in the Database Consultant role above.

Kent, United Kingdom

Celerity is a global implementer of marketing automation, system integration and analytics. My role involved working in a client facing environment delivering projects across industries such as Retail, Insurance, Construction, Telecom, Travel and Publishing.- Worked concurrently on 4 projects and 10 - 15 change requests.- Duties involved all aspects of project management.- Each project or change had one or many deliverables, examples being- Building Data warehouse’s, - Implementation of Marketing and Analytics software.** Advocated business change and the project department incorporating PMO. This entailed simplifying and standardising processes to maximize effort. It resulted in faster RFI responses, Proposal creation and Project start-up; as well as improved project reporting.

Nationwide, United Kingdom

Working within the education division providing IT services to the Local Authority in the Public Sector. My duties were to manage project deliveries ensuring that I delivered within SLA and KPI’s.- Worked on 9 projects and 5 - 10 change requests which all varied in size, cost, and complexity.- Client facing, working with stakeholders including school representatives, local education authority and building contractors.- Performing product base line and workshop demonstrations.- Submit procurement requests and budget management.- Implementation of equipment, reporting to senior stakeholders and handover to support teams.** Part of a team delivering three newly built secondary schools with an IT solution concurrently (6000 Users)

Kent, United Kingdom

- Provide IT 1st- 3rd line user support to several school networks.- Working in a client facing environment supporting Senior Leadership, Teachers, and Students.- IT troubleshooting: OS, Software and Server issues, Printers, Telephony, AV equipment, Network, and internet connections.** Part of a team that rebuilt windows network with 900 machines from a disaster recovery situation in 5 days.** Elected to be a Continuous Improvement Forum member, introduced to ISO standards and internally audited areas of the business ensuring these standards were maintained.

Sevenoaks, Kent

- Provide IT 1st line user support to local secondary school.** Redesigned the IT network making it reliable and efficient; resulted in students achieving higher IT grades compared to the previous year.