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Terry Dillon Email & Phone Number
Senior Program Manager
at
Skills Development Scotland
1 work email found
@sds.co.uk
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✓ Verified May 2026
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Current company
Role
Senior Program Manager
Location
Glasgow, Scotland, United Kingdom
Who is Terry Dillon? Overview
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Quick answer
Terry Dillon is listed as Senior Program Manager at Skills Development Scotland, based in Glasgow, Scotland, United Kingdom. AeroLeads shows a work email signal at sds.co.uk and a matched LinkedIn profile for Terry Dillon.
Terry Dillon previously worked as Programme Manager - Service Design and Innovation at Skills Development Scotland and Customer Programme Manager at Skills Development Scotland. Terry Dillon holds Master Of Business Administration (Mba), Business Administration And Management, General, Distinction from Strathclyde Business School.
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Email format at Skills Development Scotland
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{first}.{last}@sds.co.uk
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Profile bio
About Terry Dillon
At the forefront of transforming Scottish apprenticeships, my tenure at Skills Development Scotland has been dedicated to reforming governance structures and implementing employer-led design approaches. These efforts have realized significant efficiency and effectiveness, benchmarked internationally, benefitting individuals, employers, and the economy.Leveraging over a decade of strategic leadership in service design and innovation, my role has encompassed extensive stakeholder management and the development of Graduate Apprenticeships. Our team has cultivated networks to ensure a customer-centered design, aligning services with employer needs and fostering systemic cultural change.
Listed skills include Change Management, Stakeholder Management, Project Delivery, Service Delivery, and 14 others.
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Terry Dillon's current company
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6 roles
Terry Dillon work experience
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Senior Program Manager
CurrentLeading the transformation of the Scottish Apprenticeships. Responsible for reforming Scottish Apprenticeship governance structures in line with best in class inclusive stakeholder led high performing Work-based learning systems. Implementing an employer led design approach which demonstrates significant efficiency and effective benefits against.
Jan 2019 - Present
Programme Manager - Service Design And Innovation
Accountable for the delivery of programmes and projects, specifically relating to the creation of new and innovative products and services delivered through multiple channels – Web, telecoms and face to face. Led the development and initial delivery of Graduate Apprenticeships across Scotland. Development of networks in both employers and employer bodies.
Apr 2013 - Jan 2019
Customer Programme Manager
Responsible for Delivery of all service delivery and business change programmes into an integrated contact centre and fulfilment operation. Leading Customer Services project management teams to make process improvements to increase customer satisfaction and operational effectiveness.Accountable for the operational performance of customer service delivery.
Dec 2009 - Apr 2013
Business Systems Analyst
Project management of cross functional service design and delivery projects to deliver business objectivesPro-actively identify and suggest improvements to the customer experience identified through analysis of customer data & business information.Effectively communicate Customer Service systems and process changes to internal & external customers to.
Dec 2008 - Dec 2009
Business Analyst - Systems Optimisation
Identify, design and implement optimal solutions to deliver a “World Class” customer experience whilst ensuring optimum value from new/enhanced products, services and systems. Plan and execute procedural & process improvements based on an integrated analysis of operational performance metrics, customer data and employee feedback, and ensure smooth.
May 2000 - Dec 2008
2 education records
Terry Dillon education
Master Of Business Administration (Mba), Business Administration And Management, General, Distinction
Master Of Arts (Ma), Politics
FAQ
Frequently asked questions about Terry Dillon
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What company does Terry Dillon work for?
Terry Dillon works for Skills Development Scotland.
What is Terry Dillon's role at Skills Development Scotland?
Terry Dillon is listed as Senior Program Manager at Skills Development Scotland.
What is Terry Dillon's email address?
AeroLeads has found 1 work email signal at @sds.co.uk for Terry Dillon at Skills Development Scotland.
Where is Terry Dillon based?
Terry Dillon is based in Glasgow, Scotland, United Kingdom while working with Skills Development Scotland.
What companies has Terry Dillon worked for?
Terry Dillon has worked for Skills Development Scotland and T-Mobile.
How can I contact Terry Dillon?
You can use AeroLeads to view verified contact signals for Terry Dillon at Skills Development Scotland, including work email, phone, and LinkedIn data when available.
What schools did Terry Dillon attend?
Terry Dillon holds Master Of Business Administration (Mba), Business Administration And Management, General, Distinction from Strathclyde Business School.
What skills is Terry Dillon known for?
Terry Dillon is listed with skills including Change Management, Stakeholder Management, Project Delivery, Service Delivery, Customer Experience, Management, Process Improvement, and Business Process Improvement.
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