Terence Drake Email & Phone Number

Cape Town Area, South Africa

Head of Operations for South Africa (Cape Town). Part of the executive management team. General management of cross functional branch departments including administration, marketing, sales, revenue protection, customer service and technical. Manager of 14 staff, including 2 managers. HR. Directly responsible for recruitment and selection, performance appraisal, KPIs, training and professional development, mentorship, and coaching. Strategic planning. Defining the vision for the company and identifying the goals and objectives for the branch. Resource management, planning, and procurement. Business Development and Commercial Management. Supporting sales staff with training, client negotiations, managing client accounts, lead management and identifying opportunities Operations. Effectively directing day to day operations of both branches to ensure timeous and efficient service delivery to clients, whilst maximising branch profitability and ensuring compliance.  Process improvement. Evaluating performance of branch operations as well as policies and procedures, and initiating business process improvements Budgeting. Setting and managing the annual branch budget and presenting business cases for increases in operational expenditure to the shareholders.

Cape Town Area, South Africa

 Sourcing and importing solar powered security lighting products Identifying and developing new business opportunities, predominantly within the residential and small business markets Coordinating marketing activities including brochures and social media advertising Conducting security risk assessments on properties Client relationship management Project planning and installation

Cape Town, South Africa

Head of Operations for South Africa (Cape Town) and Ghana. Part of the executive management team.Initially I was responsible for the management of the Cape Town branch, dealing with local clients and services. During my tenure, the branch grew significantly, and my accountability included building and managing a growing staff compliment and diversified service offerings to both local and international markets. This culminated in a promotion to Head of Operations for Ghana and Cape Town in 2011. General management and HR. I led a multifunctional team (18 in Cape Town and 6 in Ghana) comprising of: operations, technical, administrative and sales staff. Responsibilities also included training and development, performance appraisal and management of disciplinary procedures. Operations. Effectively directing day to day operations of both branches to ensure timeous and efficient service delivery to clients, whilst maximising branch profitability Commercial management. Developing and implementing business growth strategies for the region. Client relations management. Nurturing client relations in South Africa and Europe. Service management. Coordinating service packages and end to end project management for South African and clients in Europe, Japan, China and the USA.  Resource allocation. Presenting business cases for ad hoc projects requiring increases in capital or operational expenditure to the CEO Global marketing. Attending international trade shows and service partner meetings – predominantly Europe. Negotiation to build relationships with international service partners. Compliance. Managing compliance (ISO, HSE, industry specific regulations)