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Terence Gardner Email & Phone Number
Expertise in enterprise account management, project management, training, documentation and Linux/Windows/computer hardware/network troubleshooting
at
Zoom
1 work email found
@zoom.com
7 phones found area 512, 408, 760, and 916
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Expertise in enterprise account management, project management, training, documentation and Linux/Windows/computer hardware/network troubleshooting
Location
Carmichael, California, United States
Who is Terence Gardner? Overview
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Quick answer
Terence Gardner is listed as Expertise in enterprise account management, project management, training, documentation and Linux/Windows/computer hardware/network troubleshooting at Zoom, based in Carmichael, California, United States. AeroLeads shows a work email signal at zoom.com, phone signal with area code 512, 408, 760, 916, and a matched LinkedIn profile for Terence Gardner.
Terence Gardner previously worked as System Administrator at Zoom and Enterprise Account Manager - Fluency Direct Adoption Services at 3M. Terence Gardner holds Management Information Systems, General from Cosumnes River College.
Company email context
Email format at Zoom
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{first_initial}{last}@zoom.com
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AeroLeads found 1 current-domain work email signal for Terence Gardner. Compare company email patterns before reaching out.
Profile bio
About Terence Gardner
Collaborative, multi-faceted IT professional with 18+ years of demonstrated success leading the design, deployment, and administration of complex technology systems—with heavy emphasis on healthcare technology and Electronic Health Records (EHR) systems, as well as enterprise-wide Linux system administration.Recognized throughout career for an uncommon blend of technical expertise, project management, client relations, and collaboration skills—as well as the ability to break complex IT projects down into practical, easily-followed action plans. Passionate about maximizing efficiency through automation and developing creative technical solutions to meet business stakeholder requirements. Additional strengths creating detailed training content/documentation to reduce support costs and communicating complex technical concepts in simple, digestible ways for executive teams and non-technical audiences.• Experienced with account management — many years of experience onboarding strategic accounts from sales, deploying a customized solution that fits their needs, providing ongoing support. Later converting those customers into viable referrals and recommending additional services to further build revenue streams.• Veteran in B2B relations— extensive experience working as the interface between sales, internal business units and the customer, from end-users to executive stakeholders, conveying concepts to each party in a way that makes sense.• Refined Presentation Skills — comfortable conducting video conference trainings to build understanding, project management discussions to ensure deadlines are met but also to build rapport and provide customers with a platform to voice their concerns and represent their needs to the stakeholders.• In-Person and Virtual training sessions — utilizing communication skills to engage audiences as small as a single person or as large as 150+ participants.• Extensive history in the areas of training, documentation, and support—developing an extensive array of written and video training modules to educate clients and staff around complex system usage/functionality issues, in addition to drafting wiki articles to ensure teams follow SOPs and internal IT deployment guidelines• Additional strengths include system knowledge of various operating systems, office suites, project management software and other toolsets.
Listed skills include Ehr, Healthcare Information Technology, Training, Emr, and 25 others.
Current workplace
Terence Gardner's current company
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14 roles
Terence Gardner work experience
A career timeline built from the work history available for this profile.
System Administrator
- Recruited by this top global web conferencing firm to administer mission-critical IT systems and infrastructure
- Serve on the System Engineering team, supporting ~40,000 bare metal colocation servers across the globe
- Lead the diagnosis, troubleshooting, and repair of all manner of operating system issues (CentOS/Rhel/Alma/Ubuntu)
- Supervise the planning/completion of numerous large-scale datacenter development and kickstart projects
- Drive IT security steps to mitigate software/hardware vulnerabilities and ensure FTC regulation compliance
- Manage numerous projects, in parallel, working within a very demanding and fast-paced working environment
Oct 2020 - Apr 2024
Enterprise Account Manager - Fluency Direct Adoption Services
- Leveraged IT/PM and training skills to manage enterprise-level accounts for this breakthrough new 3M technology arm
- Specialized in deploying AI-powered solutions to enable more efficient EHR utilization
- Managed system deployment and training for 13 large hospital clients with contracts averaging $800k a year
- Maintained highly positive client relations to maximize customer success, retention, and renewal rates
- Developed robust written/video learning content for internal staff, as well as fee-based client learning content
- Created collateral for internal certification programs and assisted with onboarding of over 20 new employees
Nov 2017 - Oct 2020
Implementation Manager / Virtual Call Center Administrator
- Served on the technical team of this web-based EHR/PM medical software company
- Provided expert project management, training, and technical support to 25-30 clients (medical clinics)
- Created e-learning content, training videos, and documentation to support thousands of national end-users
- Trained groups of up to 20 employees/resellers at the corporate HQ in software usage and optimization
- Assigned as Team Lead for the support department, training staff and handling various escalated IT issues
- Assisted in deploying a new “virtual call center platform” that eliminated dropped calls, achieved shorter hold times, automated ticket creation, and capturing key metrics to continuously improve customer experience
Dec 2012 - Nov 2017
Deployment Specialist / Account Manager
- Held software implementation role with a bustling start-up in the mobile payments industry
- Provided hands-on deployment/training support to a network of 40 partners tasked with reselling the product
- Applied interpersonal and collaboration skills to build exceptionally positive merchant account relationships
- Authored a wide range of how-to documentation for the tool, in addition to performing system admin tasks
Feb 2012 - Dec 2012
Implementation Manager
- Provided technical PM and training support to this fast-growing web-based EHR software developer
- Created system documentation, developed custom training agendas, and produced video learning content
- Performed troubleshooting steps, including replicating bugs and identifying root cause issues for resolution
- Recommended and drove design of new software enhancements/functionality to meet emerging client needs
- Trained over 100 internal employees on the company’s product, using both in-person and online methods
Apr 2009 - Feb 2012
Implementation Specialist
- Performed system installation, training, and PM support for electronic medical records systems deployments
- Developed detailed documentation and continuously updated user manuals for all software products
- Produced a series of interactive video learning modules and content to help ensure ongoing customer success
- Provided tech support and coordinated/facilitated employee certification testing for the entire EHR suite
- Delivered product-related presentations to numerous national user conferences, encompassing 2K+ attendees
Oct 2006 - Apr 2009
Software Implementation Specialist
- Traveled to Physician’s offices to install enterprise-level software systems and provide training to end-users
- Utilized extensive skills in SQL database management, network administration, and project management
- Gained deep familiarity with EHR systems and health-specific data privacy (HIPAA) and security considerations
Feb 2005 - Oct 2006
Case Manager - Bgs Division
Managed a robust caseload of medical claims and billing issues for this nationwide orthopedics firm, providing authorization and medical necessity review services for doctor’s offices throughout the U.S.
Aug 2004 - Feb 2005
Senior Medical Claims Analyst
Served as a medical claims reviewer responsible for reviewing insurance contracts, appealing claims, and resolving mid- and high-dollar accounts for Community Memorial Hospital.
Sep 2003 - Aug 2004
Level 2 Provider Service Associate
Acquired strong familiarity in medical concepts/coding/terminology in this role fielding calls from medical providers regarding questions about benefit plans and medical claim status; provided feedback to doctors and medical assistants concerning the status of their claims, negotiated contracts, and benefits eligibility.
Oct 2002 - Sep 2003
Consumer Sales Associate
Drove sales engineering efforts focused on selling, deploying, and servicing B2B/B2C Internet solutions for consumers and small businesses throughout the (USA) region.
Aug 2001 - Sep 2002
Technical Support Engineer - Graphics Chipsets
Gained invaluable tech support skills working on Intel's customer service team, providing global support for graphics chipsets, conducting driver regression testing, and building test rigs to analyze CPU/GPU performance.
Jun 2000 - Jun 2001
Tier Ii Support Representative
While still in high school, provided customer support for internet access escalations. Responsibilities included troubleshooting dial-up and broadband connections for all operating systems from Windows, Mac, Linux to Palm OS and other handheld devices. Required in-depth troubleshooting of all existing operating systems as well as customer service skills to.
May 1999 - Jun 2000
2 education records
Terence Gardner education
Management Information Systems, General
Cosumnes River College
Education record
Galt Joint Union High School
FAQ
Frequently asked questions about Terence Gardner
Quick answers generated from the profile data available on this page.
What company does Terence Gardner work for?
Terence Gardner works for Zoom.
What is Terence Gardner's role at Zoom?
Terence Gardner is listed as Expertise in enterprise account management, project management, training, documentation and Linux/Windows/computer hardware/network troubleshooting at Zoom.
What is Terence Gardner's email address?
AeroLeads has found 1 work email signal at @zoom.com for Terence Gardner at Zoom.
What is Terence Gardner's phone number?
AeroLeads has found 7 phone signal(s) with area code 512, 408, 760, 916 for Terence Gardner at Zoom.
Where is Terence Gardner based?
Terence Gardner is based in Carmichael, California, United States while working with Zoom.
What companies has Terence Gardner worked for?
Terence Gardner has worked for Zoom, 3M, Bizmatics, Gopago, and Clearpractice, Eghc.
How can I contact Terence Gardner?
You can use AeroLeads to view verified contact signals for Terence Gardner at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Terence Gardner attend?
Terence Gardner holds Management Information Systems, General from Cosumnes River College.
What skills is Terence Gardner known for?
Terence Gardner is listed with skills including Ehr, Healthcare Information Technology, Training, Emr, Software Documentation, Management, Project Management, and Process Improvement.
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