• Partner with key risk stakeholders, including Operations, Business Control Management, Internal Audit, and Compliance across APAC regions to build a robust control environment.

• Lead the development and execution of business initiatives.• Collaborate with 10+ cross-functional teams, including Business Management, Legal, Controllers, across APAC and EMEA regions.

• Built and led a high-performing team of 4, fostering a coaching culture of development and growth. • Established strong global partnerships with key stakeholders, driving collaboration and innovation. • Expertly managed incidents, providing timely escalation and effective resolution. • Led the adoption of intelligent automation solution, transforming the client experience and reducing manual touchpoint.

• Managed and supported the operations of 15+ clients in the base metal inventory financing and precious metals letter of credit (LC)-backed businesses, delivering best-in-class client experience.• Partnered with Operations Control Management to conduct Quality Assurance testing on client bills of lading for sanctions screening, ensuring compliance with policies.• Proven ability to use SOX testing methodology at base metal warehouses to identify and mitigate risk in financing sub-quality metals.• Developed and deployed an automated data extraction solution (Xceptor) to streamline inventory reconciliation, reducing processing time by 15%.

• Investigated settlement disputes and nostro breaks and collaborated with Front and Middle Office to perform issue remediation for 30+ clients across APAC region.• Led web demos of JPM electronic platform for trade confirmation and settlement verification, to generate interest among financial institutions and corporate clients.

• Managed client accounts and ensured that pre-settlement details were accurate and complete to avoid fail settlement.• Prepared quarterly SOX evidence for Operations Control Management, demonstrating compliance with market operations control standard. Guided internal auditors through the invoicing and settlements process, ensuring that all controls are in place and effective. • Led the migration to an in-house invoicing system, working closely with the Projects and Technology team from design requirements to acceptance testing, ensuring a smooth and successful transition.• Championed JPMorgan’s SMU School Team campus recruitment for Market Operations, participating in the firm-wide recruitment drive and networking sessions to attract and connect with top talent.

• Resolved breaks for rates derivatives across all Asia legal entities, ensuring timely and accurate reconciliation of nostro and suspense accounts. • Produced daily reports of outstanding breaks and monthly MIS reports to provide management with insights into trends and risks.

• Reconciled trades between brokers and our bank across all Asia legal entities, ensuring timely and accurate reconciliation.• Participated in the migration of brokers' data extraction from Excel to Monarch Pro, improving efficiency and accuracy.