Terence H. Email and Phone Number

I am a Thought Leader with over 11 years of experience in Business Development, Product Management, Account Management and Channel Management within the telecommunications industry for wireless OEM and SaaS. I am also certified as a SAFe® 6 Scrum Master and Product Owner/Product Manager, demonstrating my skills and knowledge in agile and lean practices, product strategy, and customer-centricity.My passion is to solve complex problems with innovative and cost-efficient solutions, leveraging appropriate resources and cross-functional teams for greater productivity and impact. I have been successful in increasing brand awareness and equity, gaining mind share, and managing sell through promotions within the customer’s distribution channels resulting in incremental lift in sales. I have also been instrumental in launching new wireless carriers, new products and analyzing existing sales processes to maximize sell through and enhance Carrier Partner's revenue. As a proven wireless subject matter expert, I have supported Carrier Partner's Sales and Account Executives with product training, consultative sales, and turnkey communication solutions for the end user customers including Business and Executive Accounts. I create value for Spectrum Mobile and its customers by delivering high-quality products and services that meet and exceed their expectations.As the Sr. Manager, Product Management at Spectrum Mobile, I manage the product roadmap strategy of Spectrum Mobile’s Bring Your Own Device (BYOD) wireless service and customer’s experience through the eligibility and activation process. I have driven SM BYOD device and software requirements definition, reviewed and measured KPIs for activation and launched 12 new products in four months to the technology roadmap for continuous lifecycle support. I have also conducted continuous evaluation of the customer’s buying journey and activation experience for all iOS and Android devices to consistently deliver flawless customer experience. I have led usability studies with UX/UI and software architects to establish BYOD project requirements for consistent customer satisfaction and retention.