Terence Khoo Email & Phone Number

Zurich, Ch

Responsibilities: Digital Private Banking Strategy and Product roadmap definitionBusiness development/inter-regional collaboration and on-boarding new locations Core member of Client Channel governance teamClient engagement across all client segmentsLed UI/UX design development processProvide inputs to advisor channel team for holistic Client and advisor channel interaction/adoptionInnovate and develop new concepts and business opportunitiesCollaborate with IT on budget, resourcing, project execution and warranty topics Establish and improve Product co-development framework Ensures client feedbacks are part of ongoing user experience enhancementsAchievements: Winner of 10 distinctive digital experience and innovation awards since 2015Recognized for outstanding performance employee for close collaboration and support for UK team to roll out their digital banking productRebranded user interface design twice across multi form factors, including multiple native apps and web banking experiencesSignificant adoption and usage targets achievedDigital product used in multiple locations owned by different stakeholdersEstablished licensing framework for inter-entity chargesEngineered new compliant client interaction channel with Credit Suisse teamDesigned and developed the winning pitch to Executive Board for the Digital Private Banking initiativeLed design agency collaboration with engineering team on rapid development of the new Digital Private Banking client experienceContinuous stakeholder syndications and engagementFull immersion into agile development methodology (e.g. Sprint reviews, scrum meetings, backlog refinements, sprint showcase etc)Direct client engagement across various topics

Zurich, Ch

Responsibilities: Work with design agency to develop new Design, User Interface and User Experience Delivery of new digital offering replacing legacy portalConduct interviews with all external and internal stakeholdersCompetitive market research and validations of various digital topicsIdentify pain points, existing gaps, opportunities and incorporate best practices into solutionAchievements: Conducted multiple syndication with clients for both planned as well as future conceptsDelivered new APAC online banking responsive UI offeringRaised internal awareness of the new APAC digital offeringDeveloped the next generation Digital Private Banking prototype which was presented to Credit Suisse Executive Board

Zurich, Ch

Responsibilities: Developed the Client e-Strategy for Singapore and Hong Kong Wealth Management businessFront office and operational validation of requirements Identify existing gaps, opportunities and incorporate online best practicesCollaborate with Product and Markets stakeholders to formulate and prioritize initiativeProject planning and business requirements formulation for the new Client e-platformsAchievements: Obtained management approval and funding for the multi year e-Banking programProduced the future HK/SG eBanking prototypeConducted extensive syndication covering more than 100 colleagues across Switzerland, Hong Kong and Singapore spanning stakeholders from markets, management, products, risks, legal, compliance, operations and IT

Singapore, Sg

Responsibilities: Define internet channel strategy in alignment with overall channel and business strategiesResponsible for overall regional Internet Banking channel businessOptimize and lead channel delivery & pricing strategiesExplore and develop new business opportunitiesCollaborate with Product and Segment owners to formulate initiativesResponsible for overall Internet Banking upgrades and enhancementsDefine overall group online interaction policiesOwn and drive all internet related acquisition campaigns Reorganized roles and responsibilities of entire Internet business covering 30 staff across Singapore, Malaysia, Thailand and ChinaAchievements: Revamped the new UOB Personal Internet Banking platform in Jan 2010Migrated entire customer base into the new Internet Banking platformImplemented campaigns surpassing registered users target by 200% Institute comprehensive business KPIs reporting aligned to overall channels objectivesCoach and mentor all team members with no good performer attritionAlign regional Internet Banking team’s strategies and objectivesAppointed Regional Head of Internet Banking

Singapore, Sg

Responsibilities:Responsible for all UOB's global public websites as well as UOB Singapore's Personal Internet BankingDeliver all Internet banking enhancements Align Internet strategy with overall consumer bank's objectivesCo-owns the online corporate identity with Group CommunicationsManaged customer complaints/feedback and improve customers' experienceDrive all Singapore Internet marketing and acquisition activitiesManaged 4 teams totaling 22 staffAchievements:Rebranded UOB’s public website and UOBgroup.com within 5 months Rebranded UOBTravel.com, introduced leads modules and achieved online business objective within the first 9 months.Instituted a comprehensive feedback management process to improve online customer experience

Singapore, Sg

Responsibilities:Owner of equity margin financing productProduct enhancement and develop new business opportunitiesReview and propose product/credit policy changes to improve business Acquire new share financing business for wealthy individualsDiversify margin financing business and drive usage growthAchievements:Achieved increase in Share Margin portfolio’s Ending Net Revenue (ENR) by 45% yoySurpassed year on year sales target by 25%Drove credit policy enhancement to expand list of marginable equitiesCreated employee share financing scheme for listed companies

Singapore, Sg

Responsibilities:Webmaster responsible for consumer bank's online corporate identityManaged and implemented DBS.com’s white-to-orange site revampCreated Sales intranet site to enhance management communications with sales distribution networkResponsible for electronic channel deliveries of website, electronic mailers and SMSIn addition to the web master role described below, I was also given the following responsibilities:Engaged, pitch and won the Singapore Pools tender for banks to provide a new real time payment solution for the purpose providing Singapore’s 1st legalized telephone betting offeringManaged the project according to Carnegie Mellon's Capability Maturity Model® Integration (CMMI) frameworkDefined, built, own and managed the bank’s only other real time payment solution with future expansion capabilitiesAchievements:Successfully implemented DBS.com's consumer site revamp within 3 months Search Engine Optimization meta-tag optimization and achieved Singapore’s Top 3 most popular financial websiteDeveloped and launched internal sales portal (within 3 months) increasing staff productivityPromoted to Vice President within 1 year of employmentLed other banks in negotiating master agreement with Singapore Pools Obtained board approval and secured project funding Conceptualized and pioneered the bank’s other real time payment solution Project managed and synchronized project delivery timelines with Singapore Pool’s teamDelivered project ahead of Singapore Pools’ system readiness

Responsibilities:Advised new senior management on Singapore's local brokerage regulations and business practicesResponsible for introducing the new middle office solution (multi-market, multi-currency and multi-collateral middle office system) to support the new operating model Responsible for negotiating and managing all IPO placement activitiesResponsible for innovating, directing and leading change management of operational processes resultant from the deployment of a regional back office systemDirected multi-disciplinary business development teams across Singapore and Hong KongAchievements:Successfully operationalized Singapore Exchange's 2nd Non-Clearing Trading membershipImplemented a lower cost execution alternative to SGX's Client Accounting System (CAS)Managed 4 successive system/client migration exercises within a span of 18 months achieving a highlighted migration rate of 99.1% of total client baseEstablished outsourced arrangements with multiple service providersDesign, analyze and consolidate all client transactions onto a single monthly statementAwarded letter of meritOther projects participated:Bonds trading and settlement projectBack Office Operational policy guidelinesWebsite redesign and enhancements

Sg

Responsibilities:Align with the new management's mission and objectives Vickers Ballas / DBS Securities' merger Integration Online team leaderMerged and harmonized business policies across entire online businessResponsible for managing multiple corporate online identitiesDefined scope and managed team integration Managed communications to online customersAchievements:Consolidated trading solutions to a single systemMerged client base from Vickers Ballas with 100% success rateAwarded 3-year integration retention bonus scheme

Sg

Member of pioneering online business teamResponsibilities:Introduce a new channel for share trading against the traditional brokerage businessInterface with all front office and back office teams to capture requirementsImplement Straight-Through-Processing (STP) and operational processes for the new online businessKey online business support manager as well as post implementation support managerPlanned and create new online user interface Achievements:Successfully implemented Singapore’s first non-SGX online share trading solutionProject managed and delivered the new online share trading platform as plannedLead design and implementation of a regional research content management portal for DBS Securities'Created and implemented new operational and settlement processes to support the online business

Strategic, Restorative, Learner, Arranger

Advanced Level, Transformation

Project Mastery

B.Sc., Mathematics

Grade 13