Roles include implementation of technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers, evaluating businesses’ needs and system functionality, planning, developing and implementing the ICT budget, scheduling upgrades and security backups of hardware and software systems, providing secure access to the network for remote employees of clients, especially for mobile users, securing data from internal and external attack as well as managing crisis situations, which may involve complex technical hardware or software problems.