Terenee Mormando Email & Phone Number

Louisa, Virginia, United States

Sterling, Virginia, United States

Senior Product manager responsible for leading a team of engineers, designers, and stakeholders to deliver quality digital products that delight customers and drive operational efficiencies. Responsibilities Drive strategic vision, define key performance indicators, and produce metrics to track success. Schedule and lead meetings to drive and support project timelines and goal attainment.Excellent problem solving skills Ability to build strong relationships, overcome obstacles and resolve conflicts in a collaborative and constructive manner. Skilled with Jira, Confluence, Notion, Figma, sql, PowerBI, and Microsoft Office products.

Sterling, Virginia

Senior Manager, Risk Mitigation, providing technical and analytical leadership to a multi-site risk team managing a variety of products ranging from consumer electronics, major appliances, to jewelry. I proactively identified and addressed emerging trends that threatened budget attainment and underwriting profitability, and utilized business and financial acumen to drive process improvement throughout the organization. I performed robust analysis into the diverse products and data to identify the fraud risks in a multi-channel platform. I worked closely across all departments to implement the risk mitigation strategies. I generated suspicious activity and risk management reports for senior management. Following are the highlights of the value I brought to ASURION, LLC:☛ Led cross-functional teams to design, socialize, and launch successful fraud mitigation strategies, including PII and associated Sox compliance systemic changes.☛ Reduced annual losses by $25M by designing a scalable risk mitigation platform and efficiently managing fraud investigation team to reduce claim risks. ☛ Served as migration leader for major platform intergrations for Amazon Web Services, B2B, and risk automation, to drive profitable growth.☛ Earned multiple awards and recognition for fostering collaborative business change.

Sterling Virginia

In this capacity, I developed and delivered premium pricing for new product constructs and clients. I developed and presented analyses, recommendations, and findings to internal leadership and clients to create viable and profitable programs.Selected Contribution:☛ Developed premium models for new clients and lines of business that helped to optimize a $100M+ underwriting book and improve customer experience.

Sterling, Virginia

In this role, I drove the design and implementation of automated claims adjudication projects across multiple business and client platforms, adjudicating 2.3M claims and reducing cost 36%, generating $18M in annual savings. I led cross-functional initiatives to reinvent service delivery from a customer experience perspective. I streamlined supply chain processes and procedures through implementation of creative lean solutions to improve service delivery.Selected Contribution:☛ Drove substantive improvements to optimize the service delivery platform and reduce repair turn-time by 27%.

Sterling, Virginia

While working as a Manager, Supply Chain, I managed the performance of a nation-wide network of in-home service providers across major product categories to ensure timely, accurate, and successful service events.Selected Contribution:☛ Implemented analytics reporting to monitor and address performance variables, and optimize 3rd party performance.