Terense K. Email & Phone Number

Vienna, Va, Us

North Bethesda, Maryland, United States

Serves as Network Administrator, Desktop Support Engineer, and Web Administrator while supporting multiple non-profit organizations within the Metropolitan, DC Area;▪ Provides leadership, technical direction, and support for several cross-functional teams: web designers, graphic artists, service engineers, and administrators, on various IT-related projects; managing all phases of the project lifecycle;▪ Develops IT-related contracts, proposals, and price points for all new and existing clients to ensure the provision of reliable, secure, cost-effective IT services;▪ Ensures network, system, and data availability and integrity through preventative maintenance and upgrades;▪ Responsible for handling all Managed IT Services such as network backups, virus protection applications, email administration, Windows server updates, and Office365 administration;▪ Provides technical support and IT services to end users on a variety of issues including, but not limited to software, hardware, user account administration, and network connectivity;▪ Performs all desktop PC, networking, and troubleshooting support and monitoring with all phases of IT systems to ensure compliance with security measures;▪ Responsible for establishing operational requirements while performing quality customer service and support operations;▪ Administers custom ASP and PHP scripting utilizing CMS technology;▪ Manages and supports all IT projects to improve business operations and system performance through innovative technological solutions;▪ Identifies business operational areas that need improvements and proposes appropriate action plans;▪ Facilitates open communication and good working relationships with stakeholders, project teams, and customers to keep them informed about significant challenges and to cultivate positive work relationships;

Columbia, Md

Rising Above Expectations Youth Services Incorporated (commonly known as RAE) is a youth program for all youth from diverse and at risk backgrounds. The sole purpose of R.A.E is to provide our youth with the tools to achieve and demonstrate the courage, wisdom and the strength to make good choices, and rise above expectations. Our vision is through self esteem building, academics and improving methods of communication, youth in our program will be able to celebrate their differences, not shrink in the company of others and set sky-scraping goals with the ambition to achieve big dreams. Our mission of the program is to empower youth to overcome obstacles, reach their full potential, and to instill a sense of self- worth, self-esteem and the ability to dream big. Particularly in today’s society it’s takes a village to raise a child and together we all will “Learn, Live and Lead”, our communities to a better tomorrow!SpecialtiesSelf Esteem Building, Group and Individual Mentoring, Girl Talk, Healthy Relationship Building, Academic Support, Speaking Engagements

Columbia, Md

As Project Manager / Principal Developer I manage a team of web designers and graphic artist• Responsible for creating contracts, proposals, and price points for all new and current clients• Administered custom PHP scripting and utilized CMS (Joomla, WordPress, and Drupal) technology• Coordinated development projects from beginning to completion

Baltimore, Maryland Area

Worked as a LAN Administrator/Desktop Support supporting the KKI School computer systems• Responsible for setting up and configuring computer systems for staff and teachers• Coordinated inventory and deployment of computer systems and educational equipment (i.e. Promethean boards)• Performed daily computer, printer, and networking troubleshooting for staff at multiple locations utilizing remote desktop tools

Reston, Va

Worked as a Systems Administrator supporting the Daon security engine and network• Responsible for setting up and configuring ESX Servers with an iSCSI storage array for a new office setup• Setup servers with RAID 5 as the standard fault tolerance• Tested Websphere and NetIQ software for server monitoring use with the production network

Washington D.C. Metro Area

Contracted to work for EPA in the Office of Research and Development as a Sr. System Administrator/WSUS Team Lead in the Enterprise Operations Center (EOC)• Responsible for daily enterprise support and troubleshooting for multiple locations in an Active Directory environment• Tasked to work/run multiple projects dealing with the management of Symantec Anti-Virus, WSUS, and Veritas NetBackup services for multiple servers and a 5000+ user node• Maintain all HQ Windows AD user account administration• Act as a 3rd tier support for all user desktop and network issues

Washington D.C. Metro Area

Contracted to work with SAIC as a desktop engineer/special projects technician• Responsibilities included MAC OSX Deployment with the addition of special software installations that are customer specific.• Responsible for management of all user accounts on the Blackberry Enterprise Server• Deployment and configuration of Blackberry PDAs for the executives of different government codes• Training new hires on the process and procedures of installing new systems and software for clients• System moves and government equipment removal.• Deploy and configure various Compaq laptops and PC’s for clients use in an Active Directory environment.

Norcross, Ga

Contracted to work with the SYNAVANT New Prep team as a Laptop Technician• Responsible for managing different laptop deployment projects with leading pharmaceutical corporations as my clients• Built and configured various laptops with operating systems and many database programs• Troubleshot network connectivity issues with imaging server

Washington D.C. Metro Area

Contracted to work for AARP as the Lead Technician on the Deployment 2000 Team. In January I moved to the Laptop Department as a technician engineering the Laptop Loaner Pool.• Responsible for managing a team of 10 technicians• Setup daily schedules for computer deployment throughout the entire AARP Headquarters• Severed as third tier support to technicians installing new systems • In control of the laptop loaner pool inventory and database• Responsible for setup and deployment of laptops

Rosslyn, Va

Contracted to work for Sverdrup Inc. and served as manager of several office projects ensuring maximum efficiency, in addition to providing technical support and network administration to 300 users.• Served as junior network administrator in a Novell 4.11 and Windows NT 4.0 environment• Conducted server utilization reports and desktop management with Manage Wise 2.6

Alexandria, Va

Acted as a computer student advisor

Microsoft Certification

Business Administration