Teresa Rogers Email & Phone Number

Greater New York City Area

Communicate welfare benefit information between various departments such as Health, Pension, and Contribution Accounting. Supervised on-site presentations and enrollments for newly hired members. . Facilitated Chief Administrative Officer and Chief Financial Officer.

Greater New York City Area

Report directly to the Vice President of Health Systems Run periodic reports from Health Home EMR systems (Roster Wrangler, GSI, BTQ Financial, Allscripts) and collaborate with Supervisors on findings while adding commentary and highlighting discrepancies and errors Serve as liaison between the front office and line staff in the facilitation of ensuring all intakes, discharges, and transfers are entered properly into all Health Home EMR’s.Collaborate with Care Managers and the Outreach & Intake Department in resolving all issues with denials for dual enrollments, ensuring the issue is resolved and the client gets assigned to the agency in MAPP portalReview service reimbursement receipts remittance detailing follow-up & remedial actionsAssist the program, administrative and fiscal staff prepare and provide reports to internal and external stakeholders.

Greater New York City Area

Reported directly to Business Operations Director and Assistant Director to analyze data and formulated quality improvement projectsSupervised a team of three employees on daily tasks, projects, time management, and proceduresFacilitated and coordinated the work of multiple projects and engage in the implementation of new projects to support the Project ManagerAssisted and supported the Project Manager in daily duties Acted as administrative support to Project Managers and Directors on projectsBuilt credibility and maintain communications with hospitals and other health homesManaged overall compliance of the Outreach & Enrollment unit under the VillageCare Health Home program and meeting performance goals set by each lead Health Home (Mt Sinai, BHH, CCMP, HHC)Designed and implemented spreadsheets and organizational charts to track escalating issues and resolved issuesUtilized client health systems to enter, managed and prioritize case loads to attain established service level agreements and ensure high-level patient careConducted and coordinated training for the company’s new employee acquisition, encouraging growth in productivity and reduction of errors Documented client interaction and transitions via ticket tracking system

New York N.Y

Developed an Individual Service Plan for membersCompleted relevant intake forms and review/ensure member’s documentation is correctIdentified challenges and barriers to training and/or employment and complete service referrals Conducted work readiness evaluation to determine job readinessProvided support services, including advisement, case management, and referrals Assisted members map their career plans/goalsConducted one-on-one consultations in order to provide guidance, information, and referrals that will support efforts to comply with program participation requirementsImproved retention results by extending clients employment retention to 120 daysAssist Director in managing, coordinating, and conducting a variety of special projects (i.e. employment training for East Harlem residents)Effectively implemented process; resulting in improvements to Internal Auditing Develop financial reports; enabling Director to match expenses to related departmental activities.Evaluate and interpreted statistical narrative and analytical reports to review monthly goalsParticipate in educational and community engagement outreach activities (i.e. New York City Housing Authority and Hostos Community College Joint Initiative)

New York New York

Determined data needed to be collected and the appropriate data resources for specific data projectsFormulated, implemented, and enforced proper data collection policies and proceduresTrained and educated reporting staff on data collection tools Established data quality standards and works with other units to ensure standards are metContacted and interacted with vendors to acquire and implement software upgrades and equipment maintenanceMaintained records of work in progress and work completed, and prepared appropriate reportsas required

New York

Collaborated with the Director of Healthcare and Executive Director of the facility to help establish attainable and appropriate care objectives for patients Provided guidance regarding state/federal regulations and current standards of care and practice Supported and performed regular QA reviews for patient intake registration and scheduling functions Monitored and evaluated system wide health promotion and wellness activities and encounters providing technical assistance and feedback when necessary

3335 Broadway

Maintained detailed administrative and procedural processes that reduced redundancy and improved efficiency in accordance with organizational objectivesProvided accurate and timely data analysis and review of insurance claim data Maintained support for baseline provider data transactions that cannot be administered automatically through the provider database due to system limitations and/or data integrity issues Responded to requests for technical assistance by phone or email and logged the issues in a help desk management systemDeveloped reports, ideas, and tactics to improve processesCreated reports by extracting and manipulating data from SQL and other systems for reporting and analysis purposesImplemented quality assurance and ensured compliance with HIPAA regulations improving patient care satisfaction

Assisted Sales Management in the daily sales and servicing of advertising clients. Handled a heavy volume of incoming phone calls.Updated and maintained the Account List Management Database. Sold communication products (data, video, voice) services and equipment

Project Management, Health/Health Care Administration/Management, Certificate

Knowledge, skills, tools, and techniques to project activities to meet the project requirements.

Bachelor Of Health Services Administration (B.B.A.), Health/Health Care Administration/Management With A Minor In Dietetics, Foods, And Nutrition

Activities and Societies: Latino Health and Nutrition Club (LHN)Knowledge of business and management principles involved in strategic.