Teresa Armstrong Email and Phone Number

Define and lead the activation of the skills strategy across all COE’s. This includes setting the foundation and governance for skills, enhancement of key tools and technology to enable skills intelligence and embed skills in talent solutions.

•Lead a team of Learning Consultants who are responsible for consulting with business subject matter experts and leaders on learning requests through performance consultation as well as creating learning experiences and incorporating modernized solutions aligned to the 70/20/10 Learning Model and that has measurable performance outcomes.•Learning Product Owner for HR led Internal Mobility initiative, driving integration with HR technology, and ensuring strategic alignment to provide career opportunities matching based on skills and preferences, career I pathing, and gig opportunities to employees•Responsible for building a skills strategy and collaborating with HR, business learning functions, business leaders, and other key stakeholders to optimize the learning experience to build key skills and capabilities that impact business outcomes•Collaborate with Head of Learning & Development, Talent Management Leadership and others in determining learning needs and potential learning solutions that will have a broad business impact and are aligned to customer needs with a focus on career development, performance management. new employee onboarding and professional skills development.•Responsible for team performance and engagement, learning solution quality, and will help to develop the careers of team members. •Partner with communications and key stakeholders to develop strategic marketing and communications such as skill building engagement campaign plans and sharing compelling stories to drive learner a learning culture•Generate research-based insights that tap into learning trends and needs, audience attitudes/behaviors, and digital learning opportunities to drive learning engagement •Engage in cross-industry discussions with multinational companies to share best practices concerning skill strategy, learning design and engagement, and content management within the learning experience platform

•Lead a team of Learning Consultants who are responsible for consulting with business subject matter experts and leaders on learning requests through performance consultation as well as creating learning experiences and incorporating modernized solutions aligned to the 70/20/10 Learning Model and that has measurable performance outcomes.•Learning Product Owner for HR led Internal Mobility initiative, driving integration with HR technology, and ensuring strategic alignment to provide career opportunities matching based on skills and preferences, career I pathing, and gig opportunities to employees•Responsible for building a skills strategy and collaborating with HR, business learning functions, business leaders, and other key stakeholders to optimize the learning experience to build key skills and capabilities that impact business outcomes•Collaborate with Head of Learning & Development, Talent Management Leadership and others in determining learning needs and potential learning solutions that will have a broad business impact and are aligned to customer needs with a focus on career development, performance management. new employee onboarding and professional skills development.•Responsible for team performance and engagement, learning solution quality, and will help to develop the careers of team members. •Partner with communications and key stakeholders to develop strategic marketing and communications such as skill building engagement campaign plans and sharing compelling stories to drive learner a learning culture•Generate research-based insights that tap into learning trends and needs, audience attitudes/behaviors, and digital learning opportunities to drive learning engagement •Engage in cross-industry discussions with multinational companies to share best practices concerning skill strategy, learning design and engagement, and content management within the learning experience platform

•Responsible for building a skills strategy and collaborating with HR, business learning functions, business leaders, and other key stakeholders to optimize the learning experience to build key skills and capabilities that impact business outcomes•Partner with communications and key stakeholders to develop strategic communications such as skill building engagement campaign plans, learning experience platform functionality and enhancements, content strategy/plans, etc., and sharing compelling stories to drive learner a learning culture•Generate research-based insights that tap into learning trends and needs, audience attitudes/behaviors, and digital learning opportunities to drive learning engagement and identify learning pathways creation that support skill building and inspire continuous learning•Engage in cross-industry discussions with multinational companies to share best practices concerning skill strategy, learning design and engagement, and content management within the learning experience platform•Act as Learning Product Owner for HR led Talent Mobility initiative, driving integration with other HR technology, and ensuring strategic alignment to provide career opportunities matching based on skills and preferences, career pathing, and gig opportunities to employees•Create and maintain learning experience platform governance documentation that identifies the learning experience platform policies and best practices. Monitors adherence to governance and provides consultation for best practices to ensure quality learning experiences across the platform. •Upskill and consult with learning professionals on how to best leverage the learning experience platform and key content providers to build skills for the business areas they support•Manage vendor partners to ensure contract adherence, adoption of platform change requests, and drives swift and effective issue resolution•Lead the launch for Cigna’s Learning Experience Platform (Degreed)

•Managed the Revenue Operations Instructional Design Team, including hiring, coaching, development, and providing performance feedback•Served as Revenue Operations Continuous Improvement champion for all business offices and acted as a consult on Continuous Quality Improvement (CQI) projects•Managed and facilitated the local leadership development program which included candidate selection and session facilitation•Evaluated current and proposed Revenue Operations training programs and materials to ensure successful development, delivery, and quality of instruction in accordance with policies and procedures, and in compliance of Federal/State billing regulations and guidelines•Researched, developed, and implemented nationwide training programs for Revenue Operations•Recipient of DaVita Shining Star Award (2005)•Recipient of DaVita Village Value Award Recipient (2005, 2006, 2007, 2008, 2009)