Teresa Ramirez Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Under my capacity as a Vice President of Customer Experience, I develop job descriptions and expectations as well as ensure repeat and referral business opportunities. I keenly maximize the effectiveness of work instructions, processes, reports, and other tools by defining KPIs and metrics. Also, I improve the performance of employees, while providing constructive feedback through dashboards and metrics.Key Successes:• Established new department emphasizing profitable growth and development across new business and retention business segments by leveraging thought leadership skills.• Boosted brand credibility by introducing business-focused initiatives with implementation plans as leader for the marketing department.• Increased professional skills of associates by providing training and coaching sessions.• Improved retention rate by providing intelligence on customer experience/service.• Maximized 10% growth in new business and minimized business cycle.• Secured signed item plans for 25 customers within two quarters by designing and documenting effective process.

Grand Rapids, Michigan, United States

As a Divisional Vice President, I professionally nurtured a positive environment to improve the retention and growth of all stakeholders. Furthermore, I leveraged team building and leadership skills to supervise the performance of 54 Associates across four locations. I propelled all facets of annual budget development for MI division by using budgetary management techniques.Key Successes:• Recognized by executive management and received promotion based on exceptional performance.• Strengthened financial health of company by overseeing end-to-end P&L responsibilities; enabled sound decision making for C-suite by delivering powerful presentations on P&L.• Standardized onboarding process by upskilling department heads on effectiveness of new structure and training.

Grand Rapids, Michigan, United States

When I was a Director of Sales & Marketing, I steered end-to-end performance measurement facets for 15 sales associates and two quote specialists in line with long-term organizational growth objectives. I performed data-driven research, identified demands, and performed competitive analysis to expand business across MX. Along with the above, I devised a comprehensive business plan and delivered resources for local support.Key Successes:• Generated new streams of revenue by designing and deploying new sales processes and compensation program.• Elevated business presence through rebranding of name, website, and digital marketing tools.

Belding, Mi

During this time, I led the performance of 26 independent manufacturer representatives, as well as enhanced professional skills by providing training programs. I drove all responsibilities related to divisional P&L and weekly reporting on sales forecast, contribution margin, commissions, and operating profit with a high degree of accuracy.Key Successes:• Promoted to improve performance of outside and inside direct sales associates by using consultative approach.• Achieved growth goals in all areas by implementing promotion strategies for all products.• Published various industry papers and elevated sales growth by developing new promotional strategies.Additional Positions included:· Divisional Trainer· Channel Manager· Technical Sales Manager· Executive Ops TeamFurther experience is available on request.