Teresa Beardsley Email and Phone Number

Professional Interpreter and TranslatorInterprets consecutively/simultaneouslySight Translation of written material Proofreader Spanish.Proficient in: Legal, financial, medical, automotive industry and business terminology.

• Verbally translate conversations from Spanish to English or English to Spanish in order to help to provide open communication by providing accurate information and details relating to the matters discussed.• Efficiently translate written documents from English into Spanish o vice versa ensuring the documents read accurately and are comprehensive to the individual reading the information.• Assistance to Human Resources personnel during the new hire orientation, termination of Spanish speaking employees.• Translation of Company Policies and procedures. Translation of Employee Manual.• Carry out and research specific projects, relating to the translation needs.

• Handle incoming calls and letters from English and Spanish speaking customers regarding a variety of inquiries and/or concerns, including product, service and sales concerns. • Resolve customer concerns through proper identification of a specific situation, and determining the best course of action to maximize customer satisfaction and owner retention. • Utilize various resources including owner’s manuals, technical service bulletins and other technical documents to properly document customer calls and provide customers with information regarding vehicles as well as other programs and services offered by the company.• Stay abreast of continuous changes and/or new products and services, such as Entune to ensure correct and current information is provided to customers I assist. • Mentor new Customer Relations Representatives and host department visitors as needed. • Assist case managers teams with handling overflow of cases, including product liability claims; work closely with customers, dealers and Region office personnel to ensure cases are resolved in an effective and timely manner. • Selected as Department Special Projects Administrator (Tundra Dipstick and TMMNA computer issues, International Special Services Campaigns for vehicles outside the USA)

• Provided effective administrative support to group Vice President who oversaw a division of 1,600 associates• Coordinate daily scheduling of VP’s demanding calendar and scheduled meetings and appointments as needed.• Maintained daily communication between VP, Headquarters and all Parts Distribution Centers to ensure effective business operations within the units.• Created and maintained organizational charts, expense reports, written correspondence, and memorandums.• Prepared Personnel Action Forms for transfers, terminations, and merit or promotion growth increases.• Assisted in the coordination and completion of all NAPLD Associate performance appraisals, self-assessments and job description forms.• Provided support in the yearly coordination and completion of the annual bonus and discretional award projections.• Arranged corporate domestic and international travel for VP.• Assisted in various meetings and events such as new site grand openings, holiday celebrations, and other important projects as needed.• Acted as liaison and ensured proper documents and other issues were addressed by appropriate personnel to facilitate the opening of the North America Parts Center in Kentucky, NAPCK.

• Prepared multi-state property tax returns and arranged tax payments for all company (TMCC) leased autos, leased forklifts, computers, TMS dealer signs and property.• Assist a variety of non-property tax compliance matters as needed.• Maintained Property Tax Assessor database and Dealer database to ensure integrity and accuracy of files.• Filed a large number of California TMCC Unclaimed tax forms throughout the course of the year and ensured payments were processed in time to meet expected deadlines. • Provided support in reviewing and translating legal and tax-related documents during the launch of Toyota of Puerto Rico.• Supported department with public notary services for tax returns as needed.• Rendered administrative support to all Tax department associates and provided backup support to the department’s Administrative Assistant.• Reviewed and accurately sorted 20-50 letters daily based on the appropriate tax type.• Maintained accurate tax notice logs and utilized ledgers to enter information for accurate recordkeeping.• Handled several administrative and return processing functions including IRS and State tax notices as well as log tracking.• Processed a large number of tax forms such as information requests, Tax Levy, Withholdings, Forms 1099, 1098, 1096 and W-9-FEIN.• Prepared and sent letters via registered mail, maintain a record of all paid country property taxes and kept accurate records for auditing and recordkeeping purposes.

• Supported Central & South America Senior Regional Managers by handling administrative duties.• Offered secretarial action plans and helped with the coordination of projects for Central and South America management team.• Utilized creative and bilingual writing skills to assist the management team in preparation of all reports and correspondence.• Handled all phases of Toy Fairs and other events from the initial planning stage through implementation and supervision.• Facilitated all travel arrangements: trip coordination, preparation of expense reports, and payment processing for Regional Managers.• Conducted necessary follow up with vendors to ensure timely delivery of all necessary material for marketing campaigns.• Tracked and recorded all advertising payments to agencies and vendors.• Prepared and maintained reporting records, including tracking of expenses to ensure budget adherence.• Anticipated clients’ issues and proactively utilized excellent problem-solving skills to provide solutions in the absence of senior managers as needed.