Led Product Management team to plan annual product Roadmaps and future releases. Research latest trends and feature enhancements in the healthcare market and ensure roadmap aligns with our customer needs.• Managed new releases for Intergy’s EHR and Practice Management platforms including feature prioritization, cross platform dependencies, coordination of efforts among development and product management teams, epic creation and backlog management• Oversaw all L3 support cases escalated for PM review. Performed weekly review of cases and reported defects for deferment or prioritization.• Directed internally found defects process for Intergy Platform for both EHR and POMIS. Functioned as liaison with Product Owner team to communicate changes, priority changes and agile changes on a regular cadence.• Managed release success of Intergy Billing Formats. Coordinated QARA approval, marketing communication and deployment efforts.• Product Owner for Prime Suite-managed product backlogs for 4 off-shore development teams

Managed administrative direction, evaluation and coordination of the functions and activities of assigned departments within the organization. Supervised managers overseeing departments and service lines.• Oversaw department leaders and established a measure of performance, increased productivity, quality improvement, cost controls and efficient utilization of facilities.• Project lead for Intergy CHC implementation team. Collaborated with Medical Director and IT Specialist. Organized the conversion to paperless Practice Management System (POMIS) and Electronic Health Records for 120 employees. • Developed and implemented comprehensive training program for both clinical and support staff to teach product knowledge and processes to all employees, new and existing.• Headed organization-wide initiative to convert to LMS training. Reduced costs and increased patient access hours by reducing the length of all-staff meetings by 75% in the first year of use. Created and managed LMS platform, including organization specific SCORM-based courses.• Streamlined admissions and intake processes for both emergent and elective patients to improve patient wait time and patient satisfaction scores. As a result, patient wait times were reduced by 18-41% dependent on appointment type. • Consulted with executive management on performance, organizational, and leadership matters. Enhanced overall employee job performance and company performance.• Performed periodic follow-up coaching and mentoring sessions to new employees and incumbent employees to track progress and organizational development.• Worked with HR Director, supervisor and trainer to assess training needs and position specific training to ensure trainee receives adequate training and resources.