Teresa Cawsey Email and Phone Number

Temporary assignment with Hays Recruitment

To assist in providing an efficient customer focused charging assessment service with the primary focus being on conducting charging assessments for domiciliary care packages

To co-ordinate the creation of a Sales Ledger team within the Wells offices, following a group restructure. This included being part of a project team to implement a new Sales Ledger data system (Contract and Service Billing). I managed one permanent member of staff and two agency staff during the transformation

Posting of invoices, reconciliation of statements, dealing with creditor enquiries regarding payments, filing.

To ensure that the company’s estates are well managed and presented and that tenants understand and fulfil their tenancy obligations. Deliver a prompt and effective first response to ASB issues. Ensure a clean set up of tenancies and letting of homes. Work closely with internal and external partners to ensure strong and cohesive communities are developed and maintained.

Supporting team members in ensuring that all cash, bank, direct debit and housing benefit postings are carried out promptly. Providing an efficient service to staff and customers in relation to payments. Carrying out tasks to support the Rent Accounting Manager as required.

Processing of both monthly and 2 weekly timesheets, input data for processing by payroll company. Checking of payroll reports prior to authorising payments.Full administrative support to HR department including processing of new starters, leavers, changes in contract, audit for UKBA, monitoring of sickness and annual leave. Also assist with the administration of training.

Dealing with incoming calls as first line of enquiry for the Local Authority. Acquiring extensive knowledge of the Authority’s services. Ensuring that excellent Customer Service is provided at all times.

Responsibilities: To achieve maximum income of the Local Authority's rent on its Commercial Properties. This post is a temporary position, covering for Maternity leave.

Responsibilities: Manage House Managers, residents and properties at 12 residential sheltered housing schemes over Somerset, Devon and Cornwall. My probationary period came to an end at the end of August and I took the very difficult decision not to continue my employment. Unfortunately the post had not proved to be the role I had envisaged and rather than commit myself to a full contract I thought it best to leave.

Achievements: Through study and work achievements I was able to promote my role through Mendip Housing from part-time Administration Assistant in the Legal Department to Housing Services Officer within Neighbourhood and Housing Services. In December 2008 I had my role expanded to becoming the Manager for the newly created Commercial Services Section. I have also spent a three month secondment working on Housing Policies.Responsibilities: Ensure that the Commercial Services Team deliver excellent services to all its customers including comprehensive and proactive housing and neighbourhood management services to customers in the private sector leasing scheme; homelessness; hostels; shops; garages and market rent portfolio. Provide advice and support to the Neighbourhood Services Team in the effective management of leasehold and shared ownership properties. Manage staff providing support through one to one's and performance reviews.Key Experience:Full Housing and Estate Management including lettings, void inspections, ASBBudget ManagementIncome RecoveryCustomer Satisfaction and ConsultationStaff ManagementLeasehold Management including major works consultation and service chargesLegal experience in respect of RTB/RTA, Land issues and consents

Responsibilities: Process month end procedures for Area Finance. Produce and maintain year end stock count and local fixed assets register.

Restoration & Building)Shepton Mallet, Somerset Responsibilities: Word processing, assisting with payroll, general admin duties. Covering for Office Manager in her absence.

Shepton Mallet, SomersetResponsibilities: Dealing with customers by phone and in person

St. Ivel Evercreech, SomersetResponsibilities: Payroll and personnel

Shepton Mallet, SomersetResponsibilities: Payroll, personnel and purchase ledger.