Teresa Cohen

Teresa Cohen Email and Phone Number

Account Management | Customer Success Professional @ Quartix
charlotte, north carolina, united states
Teresa Cohen's Location
Shoresh, Jerusalem District, Israel, Israel
Teresa Cohen's Contact Details

Teresa Cohen work email

Teresa Cohen personal email

n/a
About Teresa Cohen

✔ Hello! I'm Teresa Cohen, an Account Management Strategist with a passion for building lasting client relationships and driving business growth through customer success initiatives. With over a decade of experience, I've developed a multifaceted skill set that spans both account management and customer success domains, enabling me to deliver exceptional results across diverse industries.✔ My journey in the professional realm has been characterized by a relentless pursuit of excellence, where I've spearheaded client acquisition efforts, optimized customer relationship management systems, and provided hands-on support to ensure client satisfaction. Leveraging innovative tools and proactive communication, I've not only contributed to revenue growth but also championed initiatives aimed at driving customer success from the very first interaction.✔ Beyond account management, my dedication to customer success shines through in my proactive approach to issue resolution, meticulous attention to detail in financial management, and commitment to fostering transparent and trusting client relationships. I take pride in being a collaborative leader who thrives on delivering personalized solutions and cultivating a culture of excellence that prioritizes customer satisfaction and long-term success.✔ I'm genuinely excited about the prospect of connecting with professionals in the industry and exploring opportunities for growth and collaboration. Whether you're looking to optimize your account management strategies, drive customer success initiatives, or share insights and experiences, I'm here to lend my expertise and support. Let's connect and embark on this journey together!Account development | Client development | Relationship building & management | WordPress knowledge | Translating experience | Computer and tech-savvy | Account Management | Client Retention | Customer Success | Proactive Issue Resolution | Customer Satisfaction Enhancement

Teresa Cohen's Current Company Details
Quartix

Quartix

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Account Management | Customer Success Professional
charlotte, north carolina, united states
Website:
goquartix.com
Employees:
12
Teresa Cohen Work Experience Details
  • Quartix
    Account Manager
    Quartix Feb 2017 - Present
    Israel
    ➝ Enhanced client acquisition through strategic use of Zopto, Apollo, and LinkedIn, resulting in a continuous influx of new accounts and expanded revenue streams.➝ Managed client accounts proficiently using HubSpot for efficient customer relationship management, ensuring seamless communication channels for all client interactions.➝ Cultivated and nurtured strong client relationships, gaining an in-depth understanding of their needs to deliver tailored solutions and foster long-term loyalty.➝ Provided hands-on support to clients in optimizing the use of our fintech platform, ensuring a smooth user experience and driving client satisfaction.➝ Implemented proactive payment management strategies, meticulously monitoring and ensuring timely client payments to maintain healthy cash flow and financial stability.➝ Utilized strategic decision-making in fund allocation, prioritizing client needs to optimize resource utilization and enhance satisfaction.➝ Served as the primary point of contact for all client communications, ensuring precise messaging and prompt resolution of any issues or concerns.➝ Managed client payments and financial transactions through banking systems, ensuring accuracy, security, and compliance with regulations.➝ Produced and delivered detailed reports to clients, offering valuable insights and analysis to support informed decision-making and foster transparency.➝ Coordinated closely with analysts to conduct comprehensive credit reviews of clients, ensuring adherence to regulatory standards and mitigating financial risks.➝ Led the client onboarding process, guiding clients through platform setup and integration, and providing ongoing support for successful service utilization.➝ Maintained regular collaboration with upper management to align strategies and initiatives, contributing to the overall growth and success of the account management function.
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  • J-Town Internet Services Ltd.
    Account Manager
    J-Town Internet Services Ltd. Apr 2016 - Present
    ➝ Orchestrated account management operations by meticulously organizing spreadsheets and seamlessly integrating them into Go High Level, enhancing data processes and client reporting capabilities.➝ Managed client projects efficiently on Active Collab, ensuring transparent task allocation and project progress tracking, leading to improved project delivery timelines and heightened client satisfaction.➝ Acted as the primary point of contact for clients, promptly addressing and resolving website issues to meet all client requirements effectively, thereby strengthening client relationships.➝ Utilized technical expertise to troubleshoot and resolve backend issues on WordPress sites, ensuring smooth website performance and bolstering client satisfaction.➝ Fostered strong client relationships through proactive communication and personalized support, resulting in increased client satisfaction and enhanced loyalty.➝ Facilitated smooth onboarding for new clients, providing guidance and support for a seamless transition onto our platform, creating positive initial impressions.➝ Coordinated closely with programmers and designers to ensure the timely completion of client projects, effectively managing resources and delivering high-quality solutions that exceed client expectations.
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  • Paramount Paints
    Virtual Assistant
    Paramount Paints Feb 2020 - Nov 2020
    ➝ Managed filing systems for efficient document organization, enhancing decision-making processes.➝ Engaged proactively with clients via telephone, chat, and email, delivering comprehensive service information and resolving inquiries promptly.➝ Demonstrated exceptional customer service and organizational skills by efficiently managing incoming calls and scheduling appointments.➝ Facilitated seamless communication with vendors and service providers, ensuring smooth operations.➝ Handled high call volumes effectively, contributing significantly to client satisfaction and retention.➝ Maintained meticulous accounting records, ensuring compliance with financial regulations.➝ Acted as the primary contact point for inquiries, leveraging strong communication and problem-solving skills.➝ Managed client emails, delivering timely and informative responses to maintain positive relationships.➝ Oversaw invoicing processes, ensuring accuracy and timeliness in billing.➝ Updated client information meticulously on Zoho, facilitating personalized interactions and streamlining processes.
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  • C Editorial
    Account Manager
    C Editorial Jan 2011 - Jun 2015
    ➝ Directed account management efforts, focusing on international clients to foster strong relationships and drive business growth.➝ Secured high-value accounts through consultative selling techniques, delivering tailored solutions, and presenting compelling business opportunities, resulting in increased market share and profitability.➝ Provided comprehensive support in sales, technical, and business domains to critical accounts, ensuring prompt and effective resolution of their needs and enhancing overall customer satisfaction.➝ Cultivated enduring relationships with key clients and business partners globally, demonstrating commitment to global partnerships and market expansion.➝ Spearheaded initiatives to enhance customer service standards and operational efficiency, implementing streamlined processes and best practices, resulting in improved service delivery and increased client satisfaction.

Teresa Cohen Education Details

Frequently Asked Questions about Teresa Cohen

What company does Teresa Cohen work for?

Teresa Cohen works for Quartix

What is Teresa Cohen's role at the current company?

Teresa Cohen's current role is Account Management | Customer Success Professional.

What is Teresa Cohen's email address?

Teresa Cohen's email address is te****@****tix.com

What schools did Teresa Cohen attend?

Teresa Cohen attended Universidad Iberoamericana, Ciudad De México, Universidad Iberoamericana, Ciudad De México.

Who are Teresa Cohen's colleagues?

Teresa Cohen's colleagues are Lorena Leonard, Anne-Sophie Malone, Dror Polak, Yaron Raz.

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