Teresa Cottam Email and Phone Number
Teresa is an expert in the Digital Economy and renowned for helping companies create compelling experiences that transform their businesses, increase value and build engagement. She is a judge of the GSMA Global Mobile Awards and for the World Communication Awards, and a contributing analyst to the TM Forum.Teresa does not cover handsets and her interest in networks only extends to Quality of Experience and how they meet customer expectations by enabling new services, products and pricing. She does cover #BSSOSS topics such as #billing, #charging, #dunning and #fraudmanagement; packaging, pricing and #bundling; customer support, call centres, customer effort and churn management; #enterpriseAI; onboarding. Recent research topics include #6G experience, #AIapplications, #AIops, #AIvalue, #AIethics.
Omnisperience
View- Website:
- omnisperience.com
- Employees:
- 5
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Chief AnalystOmnisperience May 2017 - PresentUnited KingdomTeresa utilises her considerable domain expertise in digital and telecoms technology to advise on the future of technology, customer experience and monetization. She does this by producing hard-hitting primary research, insightful briefing papers and one-to-one advice. She is also a frequent speaker and host at industry events. She is a judge for the GSMA GloMo Awards and the World Communications Awards, and a contributing analyst to the TM Forum.Her main research interest lies in creating compelling and monetisable connected experiences. She is a renowned expert in customer experience, customer support, billing, charging, fraud management, and service assurance, as well as the evolution of technology and the impact on customers, companies and economies.
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Founder And Chief StrategistTelesperience Jun 2008 - May 2017Helping communications service providers make better decisions, monetise their opportunities and position themselves against competitors. Advising on how to create a great customer experience that reduces costs, drives up loyalty and delivers new revenues. Producing insightful primary research, thought leadership and practical advice to CSPs globally. Sharing insight by speaking and chairing events, hosting round tables and delivering in-depth workshops.
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Associate Principal AnalystAnalysys Mason Aug 2005 - May 2009Covering the business support systems market for Analysys-Mason, producing influential analysis on billing, charging, CRM and strategies to enhance the customer experience and monetise opportunities. -
Independent AnalystIndependent Jan 2005 - Jun 2008Independent analyst and journalist producing a wide range of content and supplying consultancy services to the telecoms IT and financial services IT markets
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Publications And Research DirectorInforma 2001 - 2004Heading up research and analysis for specialist BSSOSS consultancy firm Chorleywood Consulting (which was subsequently acquired by Informa T&M). Responsible for hugely impactful insight into telecoms software domains such as billing, charging, interconnect, customer service & contact centres, onboarding & fulfilment, fraud management and revenue assurance. Member of the Informa T&M Board. -
Managing EditorOvum 1995 - 2000Leading the team responsible for analyst reports across the IT and telecoms domains, as well as developing new titles.
Teresa Cottam Education Details
Frequently Asked Questions about Teresa Cottam
What company does Teresa Cottam work for?
Teresa Cottam works for Omnisperience
What is Teresa Cottam's role at the current company?
Teresa Cottam's current role is Distinguished industry analyst | Leading fresh thinking, keen insight and impactful advice at Omnisperience.
What schools did Teresa Cottam attend?
Teresa Cottam attended Sheffield University.
Who are Teresa Cottam's colleagues?
Teresa Cottam's colleagues are Morgan Lewis.
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