OSISoft is now part of AVEVAServed as the PI System technical advisor for four power customers and one pharmaceutical customerProvided PI System Services to customers across all industries. Worked on team to maintain corporate demo environmentWorked on team to create and maintain the PI System Monitoring ToolkitMember of the PI Asset Analytics Best Practices Team to create customer material around optimizing PI Asset AnalyticsCustomer work has focused on, but is not limited to:o Performed PI Asset Analytics Optimization Workshops and PI Asset Framework Workshops for predefined use caseso Provided health checks with recommendations of existing systems when performance issues arise with system architecture, expensive analytics, and hardware specificationso Performed PI System demonstrationso Discussed robust architectures with customers in the planning stages of the PI System implementationo Consulted on PI System installations, upgrades, merges planningo Provided PI System training both on-site and in classroomo Performed higher level installs and configurations of the PI System

Worked with both Commercial and Academic Customers to further their usage of the PI System.• Installations and Configurations• Prospective Customer demos and technical questions• Teach courses on the PI System• Coached customers with the PI System• Worked with customers for Pre-RCIP engagements

I manage the new Academic Program at OSIsoft. As part of the revamping of our Academic Program and engagement with Universities, with respect to classroom usage of software, curriculum development, and research usage, I have taken this role to make our relationships more sustainable and wider within the Universities. Internally, I make the growth of the program more sustainable by coordinating with different departments and developing programs to enhance student usage. I work with specific Universities to gain insight into what can be done to enable more student use of the software and collaboration with industrial partners.

• Perform higher level installs and configuration of software• Teach customer-based and employee-based classes• Provide small group coaching to customers on how to use the software and best practices for software use and operation• Supervise entry-level field service engineers to certify their job skills and ability to do solo work• Mentor entry-level field service engineers both technically and professionally• Course architect for public training course: PI System Administration for IT Professionals, includes writing and maintaining the course manual, exercises, and presentation• Work with the project leads for our education program to provide technical advice for developing our involvement in academic projects • Present on our products to customers and employees at regional seminars

• Performed basic level installs and configuration of software• Taught customer-based and employee-based classes• Worked on improving the process for generating service quotes with a diverse team from across the organization

• Provided technical support to customers via phone, email, and in-office monitoring• Performed basic level installs and configuration of software while being supervised• Gained a large understanding OSIsoft’s products and services