Teresa Downs Email and Phone Number
Teresa Downs work email
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Teresa Downs personal email
Meticulous Customer Service/Delivery Manager who simultaneously manages multiple domestic and international customer base; multi-tasking specialist maintaining a strong attention to detail; employs professionalism, confidentiality and superior communication skills to meet client and company specifications. Extensive experience interacting with "C" level individuals in addition to the 14+ years representing high profile International/Global Telecommunications firms.
Element Critical
View- Website:
- elementcritical.com
- Employees:
- 39
-
Customer Success ManagerElement Critical Aug 2022 - PresentChicago, Illinois, United States
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Customer Success ManagerTata Communications Jun 2019 - Aug 2022Greater Chicago AreaPersonable and dedicated Customer Success Manager with extensive experience in Telecommunications industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. -
Global Service ManagerTata Communications Mar 2017 - Jun 2019United StatesCustomer Service/Delivery Manager - supporting domestic and international customers enhancing overall relationship in conjunction with developing long term strategic growth; ensure agreed levels of service are delivered for our customers in various segmentation, overseeing the complete service during event and commercial processes; single point of contact for the customer in post-delivery phase; escalation point in Service Assurance instances; provide monthly KPI reports as outlined within on-boarding documents; maintain and improve all customer experience levels promoted by TATA Communications. multi-tasking specialist maintaining a strong attention to detail; employs professionalism, confidentiality and superior communication skills to meet client and company expectations.
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Global Senior Customer Service ManagerGlobal Cloud Xchange Jan 2007 - Apr 2016Supervise input of the Central Region sales process. Primary duties include: support sales experts reviewing and booking orders; invoicing requiring customer interfacing; special projects relating to Financial Industry; troubleshooting in a fast-paced environment within the telecommunications industry thus, requiring quick response and dedication toward accomplishing goals. -
Executive/Personal Assistant To Mr. DriehausDriehaus Capital Management Jul 2001 - Jan 2005Main liaison between the CEO and his staff and family. Responsible for facilitating the daily operations of the CEO/Chairman’s office, as well as all professional and personal matters. Interfaced with the senior management team and other staff members. Served as special events and meeting planner; Extensive experience in detailed travel coordination domestic and international, inclusive of private jet. *Special projects: Driehaus Architectural Awards affiliated with Notre Dame University; Installation of the Driehaus Behavioral Chair at DePaul University; Acquisition of the Nickerson Mansion/Driehaus Museum; Opening of Driehaus Tiffany Stained Glass Museum at Navy Pier; Annual Driehaus Fashion Awards; Richard H. Driehaus Foundation Receptions; Annual Summer Party in Lake Geneva, WI; -
Executive AssistantAlas, Inc. Apr 1999 - Jul 2001*Supported Vice President and Senior Claims Attorney with daily legal matters -
Executive AssistantFimat 1994 - 1999* Supported President and Executive Vice President with daily operations
Teresa Downs Skills
Teresa Downs Education Details
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Lourdes Hs ChicagoBusiness And Personal/Financial Services Marketing Operations -
Morton CollegeEnglish, Psychology, Accounting
Frequently Asked Questions about Teresa Downs
What company does Teresa Downs work for?
Teresa Downs works for Element Critical
What is Teresa Downs's role at the current company?
Teresa Downs's current role is Customer Success Manager.
What is Teresa Downs's email address?
Teresa Downs's email address is te****@****ons.com
What schools did Teresa Downs attend?
Teresa Downs attended Lourdes Hs Chicago, Morton College.
What skills is Teresa Downs known for?
Teresa Downs has skills like Telecommunications, Financial Analysis, Business Development, Management, Team Building, Sales, Customer Service, Strategic Planning, Process Improvement, Business Analysis, Contract Negotiation, Project Management.
Who are Teresa Downs's colleagues?
Teresa Downs's colleagues are Millie Thompson, Patrick Kelly, Daniel Fruit, Nathan Larscheid, Kenan Vanecek, Tina Gaynor, Walter Glabinski.
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