Teresa Downs Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Personable and dedicated Customer Success Manager with extensive experience in Telecommunications industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

United States

Customer Service/Delivery Manager - supporting domestic and international customers enhancing overall relationship in conjunction with developing long term strategic growth; ensure agreed levels of service are delivered for our customers in various segmentation, overseeing the complete service during event and commercial processes; single point of contact for the customer in post-delivery phase; escalation point in Service Assurance instances; provide monthly KPI reports as outlined within on-boarding documents; maintain and improve all customer experience levels promoted by TATA Communications. multi-tasking specialist maintaining a strong attention to detail; employs professionalism, confidentiality and superior communication skills to meet client and company expectations.

Supervise input of the Central Region sales process. Primary duties include: support sales experts reviewing and booking orders; invoicing requiring customer interfacing; special projects relating to Financial Industry; troubleshooting in a fast-paced environment within the telecommunications industry thus, requiring quick response and dedication toward accomplishing goals.

Main liaison between the CEO and his staff and family. Responsible for facilitating the daily operations of the CEO/Chairman’s office, as well as all professional and personal matters. Interfaced with the senior management team and other staff members. Served as special events and meeting planner; Extensive experience in detailed travel coordination domestic and international, inclusive of private jet. *Special projects: Driehaus Architectural Awards affiliated with Notre Dame University; Installation of the Driehaus Behavioral Chair at DePaul University; Acquisition of the Nickerson Mansion/Driehaus Museum; Opening of Driehaus Tiffany Stained Glass Museum at Navy Pier; Annual Driehaus Fashion Awards; Richard H. Driehaus Foundation Receptions; Annual Summer Party in Lake Geneva, WI;

*Supported Vice President and Senior Claims Attorney with daily legal matters

* Supported President and Executive Vice President with daily operations

Business And Personal/Financial Services Marketing Operations

Activities and Societies: LSRB Student Government

English, Psychology, Accounting