Teresa Eagle Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

New York, Ny, Us

Overland Park, Ks, Us

A successful professional with management and technical experience in the Behavioral Healthcare Industry. Bringing expertise in system analysis, specification writing, product development in an Agile environment, testing, documentation, project management, customer support, and people leadership. A meticulous individual with extensive knowledge of government and private billing for behavioral healthcare claims as well as ARRA Meaningful Use (Stages 1 and 2) requirements for EHRs.

Analyzed and developed new front-end interfaces for Oracle Retail Merchandising System using Java.Worked with remote and local consulting staff for 3 major and numerous moderate development projects.Gathered requirements from internal business units for new reports and application modifications.Designed and developed new process to locate and report clock-in/clock-out discrepancies for retail staff.Researched and resolved daily production issues.

Overland Park, Ks, Us

Managed a team of Engineers by assisting with design and programming, conducting code reviews, mentoring/training and conducting employee reviews.Participated on a panel that determined priorities of client enhancement requests and the future direction of the application. Created project plans to track development, resources, efforts and delivery dates for numerous projects.Researched, designed, developed and tested programs to produce ANSI standard files (837’s, 835, 834 and 276/277)Assisted QA Department with Claredi certification for various ANSI standard files.Acted as primary interface between Customer Support and Engineering to escalate bugs, determine feasibility of enhancement requests and provide additional trouble-shooting assistance when necessary.Attended yearly national User’s Group conventions to educate clients on new application features and address questions or concerns related to the application

Overland Park, Ks, Us

Developed numerous COBOL programs that created electronic files required to bill various national, state and local payers. Updated and maintained billing, payroll, cash application, accounts payable, W-2 and 1099 programs.Assisted in conversion of 1000+ COBOL programs for two application version upgrades.Documented programs for User’s manual.Assisted in training of new Application Engineers.

Overland Park, Ks, Us

Provided technical and application support for behavioral healthcare application to clients via ACD telephone system.Coordinated and supported application upgrades.Directed and analyzed Beta test version of in-house report writer.

Maintained IBM RISC 6000 Host system by completing backups, file integrity checks and various maintenance functions. Installed new hardware (printers, terminal, tape drives and hard drives).Provided technical support to 140+ pharmacies and 10 Host users.Managed and supported application upgrade for 140+ pharmacies.Loaded, configured, tested and installed two hardware platforms (NCR 3350 and IBM RISC 6000). Documented data transfer process from one platform to the other.