Quoting and scheduling making sheet orders for our mills.Quoting, issuing PO's, tracking and resolving issues with our outside converters on making sheet orders.Assist in maintaining the digital stocking program.Maintain the Outside Converting SMOAL.Maintain inventory and set up orders for the UBrand program.Updating quote sheet, next run report and UBrand inventory reports.Work with Planning and Scheduling to get into closed runs or to insert runs when needed to meet the customer's needs.Backup for the Xerox program as well as other digital programs.Worked on an RLSS team to improve response time for making and rewind quotes for web and making quotes for sheets.

Processing, tracking customer orders, investigating and resolving various customer complaints for several broker accounts throughout the United States.Working daily reports and backup to other Account Representatives within our team.Cross-trained and provide back-up for other customer service representatives when needed.Mentor for new employees.Training of new hires when they come to sit on the floor.A go to person on our team to help resolve issues and suggest alternatives.Work with Planning and Scheduling, Distribution Services and Load Center on escalations when needed.Looking for and providing options for customers to satisfy their needs without jeopardizing the company.Worked on an RLSS team to improve communications between Customer Service and Sales.Worked with a team of Account Representatives in Wisconsin Rapids on the Order Cutover for the Duluth/Port Hawkesbury Mills Go Live.Completed the NewPage Supervisor Training Classes in 2010.

Processing, tracking customer orders, investigating and resolving various customer complaints for ITW/Hobart Corporation.Responsible for ordering and maintaining stock levels of OEM equipment/parts and special order items for ITW/Hobart Corp.Follow up on purchase orders with our vendors.

Processing, tracking customer orders and investigating and resolving various customer complaints for Wal-Mart, Target, Meijer, Burlington, Institutional accounts, Food and Drug accounts and various Specialty accounts throughout the United States.Assist in training of new hires.Switchboard operator relief and backup to other Customer Service Representatives.Set up and training new hires for the new California Distribution Center.