Teresa Flanagan Email and Phone Number

CASIE -- The Center for the Advancement and Study of International EducationOur Mission: Working with educators to promote international understanding through education programs, research, discussion, policy planning and professional development. Most of CASIE’s work involves direct training of teachers and administrators in U.S. K-12 schools through workshops and consulting visits, but CASIE also engages in system-focused advocacy and research, presents global conferences, and serves as an education resource for parents. CASIE holds four workshops annually at the Atlanta International School in Buckhead: Middle Years Programme (MYP), Primary Years Programme (PYP), Diploma Programme Summer (DPS), and Diploma Programme Fall (DPF). We also collaborate with Project Zero (PZ) conferences -- an educational research group at the Graduate School of Education at Harvard University. Held twice a year, Project Zero aims to enhance learning, thinking, and creativity in the arts, as well as humanistic and scientific disciplines, at the individual and institutional levels.

CASIE -- The Center for the Advancement and Study of International EducationOur Mission: Working with educators to promote international understanding through education programs, research, discussion, policy planning and professional development. Most of CASIE’s work involves direct training of teachers and administrators in U.S. K-12 schools through workshops and consulting visits, but CASIE also engages in system-focused advocacy and research, presents global conferences, and serves as an education resource for parents. CASIE holds four workshops annually at the Atlanta International School in Buckhead: Middle Years Programme (MYP), Primary Years Programme (PYP), Diploma Programme Summer (DPS), and Diploma Programme Fall (DPF). We also collaborate with Project Zero (PZ) conferences -- an educational research group at the Graduate School of Education at Harvard University. Held twice a year, Project Zero aims to enhance learning, thinking, and creativity in the arts, as well as humanistic and scientific disciplines, at the individual and institutional levels.

• Responsible for creating and/or improving all operational processes from order entry to service delivery.• Performed extensive process analysis• Streamlined existing processes• Served as main contact for designing, creating and implementing an Order Management System• Served as Provisioning interface for product specifications and parameters of 
Contract Generator project.• Detailed functionality and implementation of multiple Remedy tickets• Worked with employees to reduce redundancy and lack of efficiency• Worked with team leaders to improve interdepartmental efficiency• Worked on a special Accounts Payable analysis project

• Responsible for capacity forecasting and management of dial-access infrastructure • Maintained a high level of service for customers while creating maximum cost-effectiveness Responsible for analysis and management of service for multiple reporting periods • Utilized G.O.S. logic and knowledge of the network usage, as well as historical trends for accurate forecasting • Responsible for managing the circuit process from planning stage through installation, to follow-up • Acted as intradepartmental liaison for the planning group • Acted as escalation point and vendor contact for the NOC regarding all customer-effecting issues • Provided semi-annual, quarterly rolling forecasts for vendors, OPNs and internal departments on a monthly basis • Responsible for assisting with integration, troubleshooting, modification requests and training related to Order Management System software • Analysis of timing relating to subscriber acquisitions • Responsible for proactive trend and cost-reduction analysis

• Responsible for inventory management procedures • Responsible for quality of client relations • Planned and coordinated presentation for various trade shows • Responsible for legal, taxation and operational accounting

• Network Engineering liaison• Acted as OPN contact responsible for all issues pertaining to OPN vendors• Responsible for monitoring network utilization daily for determination of circuit termination/activation• Created monthly forecasts for vendors• Responsible for managing the network POP database• Responsible for managaing customer POP migration• Responsible for regional marketing updates related to bandwidth availability• Created report detailing response of subscriber growth ratio to Radio Advertising for each POP in infrastructure• Planning coordinator for the Order Management System project• Representative for Planning Department regarding the PQS Training Program, and functioned as POS Trainer and Qualifier• Responsible for training new hires

Human Resources Manager:• Administered all payroll and employee benefit programs• Implemented division-wide (200 personnel) direct-deposit policy Administration Manager:• Maintained responsibility for administration of multiple offices• Prepared accurate and timely client invoices and employee payroll reports• Prepared monthly and quarterly division-wide accounting reports