Teresa Grayson Email and Phone Number

Responsibilities include answering calls while creating dispatch tickets for each service call. Gathering detailed information and acquiring a basic overview of service issues to relay to field personnel. Dispatching work orders to appropriate service crews for both non urgent and urgent situations. Daily contact with service professionals to follow-up on any open service related issues and. Record keeping is part of daily tasks and responsibilities.

As an independent contractor on a virtual platform, I successfully supported various retail, medical, and utility clients. Responsibilities include assisting customers with billing inquiries, Medicare-related requests, and payments, ensuring they have a positive experience.Navigating callers to other departments for assistance with utility services.Promoting and upselling company products and services while servicing as a brand ambassador is also an area of my expertise.

Engaging with customers, listening, and uncovering their needs while making recommendations and maximizing revenue.Providing the highest level of customer service while hitting benchmarks and converting incoming calls into sales.Professionally responding to customer complaints and attempting to resolve objections by established guidelines.Assist in developing long-standing relationships with clients by rapport building and promoting positive brand association.Demonstrating a… Show more Engaging with customers, listening, and uncovering their needs while making recommendations and maximizing revenue.Providing the highest level of customer service while hitting benchmarks and converting incoming calls into sales.Professionally responding to customer complaints and attempting to resolve objections by established guidelines.Assist in developing long-standing relationships with clients by rapport building and promoting positive brand association.Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every sales opportunity.Assisting in de-escalating irate customers by acknowledging complaints and concerns regarding product quality issues, shipping delays, and website navigation.Successful in maintaining higher than average customer satisfaction rate and exceeding company metrics and agent expectations.Recognized for top performance achievement while exhibiting the ability to operate in a fast-paced environment.Able to work remotely and successfully from a home office with little or no supervision. Show less

Served as an ambassador for UPD Urns and overseen many responsibilities that included answering questions or requests from clients and customers and or the general public.Interacted with customers by phone, by email, via chat and also field calls to needed parties.Other duties performed include selling products and services, while assisting to generate sales while providing information.Daily use of Zendesk and chat engines were used to oversee client interaction and… Show more Served as an ambassador for UPD Urns and overseen many responsibilities that included answering questions or requests from clients and customers and or the general public.Interacted with customers by phone, by email, via chat and also field calls to needed parties.Other duties performed include selling products and services, while assisting to generate sales while providing information.Daily use of Zendesk and chat engines were used to oversee client interaction and follow up requests. Recorded details of customer contacts and actions taken. Processing orders, calculating shipping charges, and processing billing or payments were part of my daily tasks. Reviewed customer accounts and invoices and made adjustments/changes, if necessary. As needed, addressed returns or complaints.The use of telephone, computer and other office equipment was used daily. Show less

Served as a front-line personnel promoting the organization's products while explainingfeatures and benefits vs. competitor.Highly talented in resolving and servicing problems by clarifying customers’ complaints, and providing effective follow-up toensure timely resolution.Proven ability to work under pressure, and remain focused in adverse situations.

Employed as a customer service representative for the Smithsonian Catalog division. Placed orders for clients, processed invoices and performed clerical work.