• Plan, schedule, and manage internet and phone services for tenants throughout the center.• Assist with monthly financial processes. • Reconcile multi-million-dollar SOWs (statement of work).• Vendor management such as contracts, obtaining quotes, managing relationships, and handling payments.

• Plan, schedule, and manage internet and phone services for tenants throughout the center.• Assist with monthly financial processes. • Reconcile multi-million-dollar SOWs (statement of work).• Vendor management such as contracts, obtaining quotes, managing relationships, and handling payments.

• Planned, coordinated and managed the activities of TRU’s IT Service Desk catalog with an on-going focus on enhancing customer relationships.• Established and documented best practices throughout the technical support process based on ITIL standards.• Developed 100+ process flow diagrams to support standard operating procedures.• Obtained information and appropriate approvals from local, regional and global team members. Routed completed service requests via TRU’s proprietary request system to appropriate groups for fulfillment. Processed an average of 15,000 service requests per year.• Managed software licenses for user-level client application compliance for Adobe, Autodesk, Microsoft. Improved record keeping and audit procedures. Recouped cost of software licenses (perpetual and subscriptions).• Decreased the procurement of software licenses by creating a software consultancy. Each software consultancy was thoroughly reviewed to ensure a license purchase was required. • Streamlined the employee move process by creating a form friendly for the end-user and beneficial to the resources performing the task ensuring a smooth transition from one location to another.• Performed managerial tasks when manager was not available. Dispatched tasks to technicians, performed software and hardware consultancies.• Resolved issues and educated team members on familiar IT issues, helping save the company time and resources by quickly assisting the customer. Eliminating 100 calls per month to the HelpDesk / L1. • Ensured services are performed within contractual obligations; managed the business priorities of SLAs.• Generated and prepared monthly reports for services performed by all service teams.

• Wrote professional memorandum, letters and marketing copy.• Planned and coordinated logistics while providing materials for meetings and staff events.• Coordinated travel arrangements, such as airfare, hotel and transportation. Managed travel expenses.• Provided clerical support for Marketing executives and 25 staff members.