• Workplace360 -Provided administrative support for the negotiation and execution of a new office lease for the CBRE office in Albuquerque, NM -Coordinated design communications and input from the local team -Served as local representative in planning and implementation meetings with corporate move management, design, D&T, project management, and operations -Led on-site coordination of move-out activities, coordinating with local team, regional and national leadership, and local property management -Managed the selection and set-up of temporary office space for swing period -Provided regular updates and communication to local team on project progress• Operations -Managing operations for the Albuquerque, NM CBRE office, including managing mail delivery, IT troubleshooting and technology upgrades, planning for both internal and external meetings and events, serving as central contact point for all divisions across the office, covering front desk and main phone lines, working with various service providers and vendors, and striving to improve the office experience for staff.•Producer Support/Client Services -Supporting the CBRE Albuquerque Office Occupier representation team, including document tracking and reporting, calendar management, property marketing and showings/tours, and other administrative duties as needed.

• Provided support to the Office Occupier Sales/Leasing team, including processing paperwork and commission payments, scheduling property tours, preparing marketing materials, and managing broker calendars.

• Supervised and coordinated facilities services and workplace experience for a 100,000+ square foot satellite office of Booz Allen Hamilton, a Fortune 500 company, supporting 900 staff members.• Successfully pivoted in March 2020 to providing largely remote support to teleworking staff, while serving as their "eyes and ears" on-site and assisting with special projects that required in-person office access.• Coordinated with client and account leadership on safe return data-gathering and planning, and supervising on-site implementation of new COVID-19 safety protocols.• Supported corporate transition to an expanded hotseat/hoteling office model as staff began to return to the office, Summer 2021.• Managed relationships with a wide variety of service vendors, including HVAC, lighting, plumbing, movers, AED/first aid supplies, kitchen supplies and equipment maintenance, janitorial, secure document shredding, managed print services, and physical security.• Managed, tracked, and completed work orders in the CMMS (ServiceInsight).• Tracked accountable mail in and out of the office mail room via iOffice.• Monitored, ordered, and replenished office, printer, and kitchen supply inventories and tracking on-site loaner equipment.• Coordinated with central account space planning team to track onsite space usage and manage moves, adds, changes and office renovations/reconfigurations.• Assisted with conference room and temporary office reservations and set up and break down of special events.• Processed and approved invoices in client accounting systems BuyOnline (2019-2021) and iValua (2021).• Modeled exemplary customer service for new staff and led trainings and meetings.• Completed CBRE’s internal facilities management certification in Summer 2020.

• Managed operations of the interior design studio, including greeting visitors and clients, answering phones and emails, setting up before and cleaning up after meetings and other events, stocking hospitality and office supplies, and assisting with calendar management for chief executive and chief creative officers.• Led front of house reorganization and redesign that significantly increased usability and appeal of front office and visitor/client spaces, and aligned the spaces with the design image of Swatchroom.• Enhanced the hospitality experience for visitors and clients, including improved customer service and consistent refreshment offerings.• Coordinated with the design team to make the best use of available space in the office, balancing the space and supply needs of the designers with the hospitality needs of the client experience.

• Supervised all aspects of a busy real estate development office and acted as first point of contact for office visitors.• Coordinated and streamlined accounts payable processes and processing rent payments.• Managed the calendar of a busy chief executive officer and his family, including coordinating national and international travel, meetings, speaking engagements, and personal activities.• Assisted with the preparation of project proposals and investor presentations.• Reviewed and assessed contract service providers and offering suggestions for improvements and/or alternatives.• Served as liaison with agents and leadership of the McWilliams Ballard real estate, coordinated shared office space, greeted visitors to both companies, and provided basic information about available rental and sale properties.• Assisted with the apartment rental application and condominium sales processes.

• Oversaw day-to-day museum operations, including supervising staff, grant writing, budget management, program development, forging partnerships in the field, and coordinating activities with the AIA Foundation.• Led expansion of open hours, improved visitor experience, and advanced interpretation, all leading to an over 500% increase in visitation in three years.• Managed $600,000 preservation project for the National Register and National Historic Landmark building.• Managed and grew corporate partnerships with national companies like Benjamin Moore and CODAworx.• Coordinated changing exhibition program that opened a new temporary exhibition every 6 months.• Supervised new digital and interactive interpretation initiatives that provided visitors with new experiences in the house museum.• Expanded museum social media presence, leading to 800% increase in Twitter followers, and doubling of Facebook reach.• Developed diverse public programming, including "Two Worlds at the Octagon: Dolley Madison and Sukey," "Debate 1816!", and "Ratified, a Treaty of Peace and Amity: The Bicentennial of the Treaty of Ghent"• Lead VIP and specialized tours of the museum and met with prospective donors and lenders.• Coordinated numerous partners, including international embassies, private tour companies and actors, and the National Park Service to commemorate the bicentennial of the signing of the Treaty of Ghent and the end of the War of 1812.

• Supervised and trained volunteer docents, museum supervisors, and museum teachers.• Provided visitors with information about the museum and the local community, including other sites and businesses of interest.• Encouraged visitors to pay for guided museum tours and make purchases in the gift shop.• Managed gift shop sales and museum accounting procedures.

• Managed all site activities, including facilities maintenance and preservation, improved the visitor experience, marketing, supervision of volunteers and paid staff, grant writing, donor and board relations, and managed budget for the site.• Developed and implemented new and innovative public and school programs, and researched and created content for interpretive texts and promotional materials.

• Oversaw day-to-day operations of the national Conservation Assessment Program, including assisting museums with all aspects of participation, educating museum staff and volunteers about collections care and the Conservation Assessment Program, and developing and managing a program budget of over $700,000.• Managed annual application process and implemented improvements to program marketing that resulted in an increase in applicant eligibility from 85% to 99% in three years.• Developed and led records digitization projects that make information more accessible and streamline program operations.• Created content for online webinars, educational presentations for conferences, and other promotional materials that make conservation and collections care approachable and accessible.

• Welcomed all visitors to the headquarters office and educated the general public about Oceana’s policies and campaigns in a professional and respectful manner through phone, email, and in-person conversations.• Researched foundation prospects, edited grant proposals, generated reports on foundation funding, processed all donations, entered and edited information in the development database, and formatted and distributed email updates to major donors and prospects.

• Provided a superior visitor experience to all guests who visited the historic mansion, leading tours that focused on the ideals and legacy of George Washington, and his relationship to his home and the land.• Managed crowds at a high-visitation site, balancing visitor comfort and education with the needs of the historic fabric of the mansion.

Contractor: September 2008 - February 2009Intern: May - August 2008• Object selection and data entry for new exhibitions: Voices, Votes, Victory: Presidential Campaign Songs (opened October 2008), and With Malice Toward None: The Abraham Lincoln Bicentennial Exhibition (opened February 2009).• Generated and proof-read label text, coordinated online and physical changes to permanent exhibitions, organized exhibition information for traveling exhibition venues, and evaluated how visitors utilized exhibition interactive experiences.

• Revised tour script for house museum and training manual for volunteer docents