* Maintain laboratory’s compliance with NELAP, DoD and State regulatory requirements. Ensure that audit findings are addressed and closed in a timely fashion * Ongoing development, implementation, and documentation of laboratory training programs * Coordinate updates of laboratory policies and procedures. * Assist Sales and Client Services with proposals, defining lab capabilities and requesting variances where needed. Assist clients with technical questions and development of project plans

* Supervised daily operations of environmental laboratory providing support for commercial, industrial, municipal, and Federal (DoD) projects. * Assist consultants in development of project plans, provide technical guidance, and answer questions regarding applicable procedures and data. Resolve any client complaints or requests for additional information.* Expand laboratory capabilities by developing and implementing new methods; work with department supervisors to optimize current methods.* Develop organization's hiring, training, and performance management processes.

* Lead successful effort to regain client trust, through renewed emphasis on meeting turn-around time commitments, accuracy in reporting and invoicing, and open communication with laboratory clients. Designed and implemented measurement and reporting of Key Performance Indicators for critical clients and projects. * Proactively contacted key clients to address technical challenges, answer their questions, and ask for honest feedback. Communicated their feedback to laboratory managers and staff, to continue improvements to laboratory performance. * Identified marketing opportunities and led business development efforts. Developed strategies and materials to improve visibility within the market and increase sales. Developed and presented technical and marketing seminars. Participated in business networking meetings, seminars, conferences, and trade shows.* Reduced operating costs while maintaining on-time delivery and quality, and updating lab equipment infrastructure.* Directed implementation and expansion of personnel performance management systems. Developed and presented managerial and quality training to laboratory staff.

* Developed system for measuring the cost of production errors and established routines for monitoring, reporting, and reducing these errors. * Designed and presented informational seminars to clients on technical and regulatory topics. Created marketing materials with technical content for clients’ engineering and environmental remediation groups. Provided technical assistance to technical and non-technical clients in support of commercial, municipal, and federal projects.* Developed and implemented procedures and systems to meet requirements of the National Environmental Laboratory Accreditation Program (NELAP). Designed and conducted internal quality audits and ensured that any needed corrective actions were effectively implemented. Hosted quality audits conducted by State and Department of Defense regulatory agencies, clients and data validators; determined and implemented corrective actions for deficiencies identified during these audits and negotiated responses to meet conflicting regulatory requirements. Monitored trends in analytical data and ensured that the reported data was technically and legally defensible.* Designed laboratory training programs, materials, and presentations related to analytical methodologies, quality control, quality assurance, ethics, and safety. Tracked staff training status and ensured that demonstration of capability is completed on schedule.* Participated in the Laboratory’s Information Management System software development life cycle. Identified requirements and developed specifications for new quality systems applications, then tracked the development progress, tested the prototypes, and provided final approval. Designed system for documenting each step.

* Acted as clients’ laboratory liaison and advocate for their commercial and Department of Defense projects. Committed laboratory resources to meet client needs. Coordinated laboratory efforts to meet project technical, quality, and electronic deliverables requirements. Negotiated mutually acceptable variances between internal and external clients. * Addressed client questions and complaints regarding analytical results and methods. Initiated and verified corrective actions related to these questions and complaints.* Reviewed client’s project plans and negotiated alternatives as needed to meet data quality objectives and project turn-around time requirements.

*Analyzed soil, water, wastewater, and industrial wastes for organic pollutants by Gas Chromatography and Gas Chromatography-Mass Spectrometry following EPA methods.* Performed instrument trouble-shooting, maintenance, and repair. Developed instrument methods and optimized performance.* Assisted in development and maintenance of interfaces between the data acquisition systems and the laboratory’s IMS