Teresa Powers Email & Phone Number

Callahan, Fl, Us

Answer calls in a call center environmentEnsure all problems, processing, and inquires are handled efficiently within established service level agreementAssist team members in correction of billing problems or account issues as neededHelp clients as needed, both agents and insured, in order to retain their businessReview accounts to determine eligibility for cancellation and reinstatementProcess cancellations or reinstatements as required in multiple policy writing… Show more Answer calls in a call center environmentEnsure all problems, processing, and inquires are handled efficiently within established service level agreementAssist team members in correction of billing problems or account issues as neededHelp clients as needed, both agents and insured, in order to retain their businessReview accounts to determine eligibility for cancellation and reinstatementProcess cancellations or reinstatements as required in multiple policy writing systemsResearch to locate unapplied or miss applied paymentsFacilitate knowledge transfer within the team Show less

Processed transactions in test system Manually rated transactions to verify that programming changes worked properlyAssisted in the company’s proposal to the Department of Insurance for a rate increase and underwriting guideline change Responsible for underwriting applications according to company underwriting guidelinesProcessed and issued policies, endorsements, cancellations and reinstatementsAssisted team members with challenging service calls and policy inquiries