Teresa Joynt Email & Phone Number

I provide writing and editing services for a range of content types, including technical writing, learning design, media copy, and video game dialogue.

Managed the design and creation of learner-centric accredited training materials for a Trade audience. The content is designed to be engaging, accessible and compliant, providing a positive learning experience for Tradies to pick up the soft skills they need to support their career and business.

Work closely with Senior UX Writers and Product Design team to redefine the content strategy and transition writing procedures post-organisational restructure.

Transformed a group of 10 siloed Technical Writers and UX Writers into a cohesive, high performing and highly engaged team that provided successful product content for all stages of the user journey.

Melbourne, Australia

Lead a team of Technical Writers who created help content to support both the internal support agents, and end users of MYOB’s SME products.

Melbourne, Australia

- Work with internal teams and clients to scope and develop adhoc BI solutions for large scale client projects. - Provide white-labelling and re-branding services for ISV clients (including creation of custom HTML, CSS, XML, and imagery)- Provide adhoc testing services to internal QA teams during major release cycles- Provide adhoc Business Analyst services to internal product, development, and QA teams by scoping development requirements, defining product specification documents, and designing UI mock-ups- Work as an intermediary between various technical teams (development, QA, support), business teams (marketing, sales, services), and clients.

Melbourne Based, Travelled Interstate And Internationally.

- Design, create, and maintain training materials- Present training courses for client learning- Present training courses for internal staff learning- Design, create, and maintain online technical software documentation in the form of a wiki (wiki.yellowfin.bi)- Design, record, and edit training videos- Design and present training webinars- Design and present lecture content to business and university audiences- Write & Approve UI text additions and updates

Melbourne Based, Travelled Interstate And Internationally.

- Presented business and technical product demonstrations- Developed pre-sale POC solutions- Worked with clients to scope their BI requirements- Translated client requirements into a BI strategy- Designed and implemented ETL processes to prepare client data for reporting- Worked with clients to implement BI environments, create content, train users, and maintain the environment

Melbourne, Australia

- Provided phone, email, and forum responses to client support requests- Logged issues and requests raised by clients and internal stakeholders- Tracked issues and requests, providing clients with status updates