Teresa Rector Email & Phone Number

Germantown, Tennessee, United States

Enroll patients into copay assistance and free drug programs for name brand injectable medicationsReview patient account balances and file them to the correct copay programsHandle inbound and outbound calls to patients, clinical staff, and drug companiesScreen patients for enrollment eligibility into grants and foundationsReview patients' financial capabilities if treatment is ineligible for coverage by their insurance companies

Bartlett, Tennessee, United States

Responsible for creating a warm, responsive interaction between the facility and visitors, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to constant interactions with residents and families to guarantee their satisfaction. This is a weekend customer service position in a medical 108 bed not-for-profit skilled nursing facility residing in the heart of Bartlett, TN offering a full continuum of care, including long-term skilled nursing, hospice services and exceptional short-term rehabilitation. Responsibilities include assisting family members and residents, courteously greeting directing visitors and employees in a warm and helpful manner. As well, the weekend customer service representative for KDSH ensures that all visitors, employees, vendors, etc. have checked in/screened in per guidelines. And, weekend customer service rep possesses and maintains knowledge of the facility, services provided, the residents, and employees. Weekend 7a-7p customer service rep is responsibel for answering incoming calls, both internally and externally, in a warm, pleasant, and professional manner, determining the nature of the call and directing the calls to the appropriate individual or department with etiquette. It is critical in this setting that this employee maintains confidentiality in protecting patient health information and promptly report suspected or known violations of such disclosure to your director. Ensures that the welcome areas are clean, neat, and inviting for patinets and their families/visitors and exhuberates kindness, compassion, friendliness and helpfulness. Provides other assistance with facility services as requested by supervisor. Most recently, this position has taken on the responsibility of mailing wait list letters to prospective clients and maintaing a detailed excel spreadsheet.

United States

• Responsible as first impression of the fitness center charged with guest experience and customer service.• Greet customers, answer multiline phone as well as in person questions regarding membership.• Scan in members and issue guest passes, process payments for delinquent accounts, and knowledgeable in fees and programs/ forms to ensure no break in coverage for members.• Maintain database and client check out system to ensure that occupancy is not exceeded. • Deposit cash payments in the safe along with proper paperwork for the gym manager to make daily bank deposits.

Began as Program Coordinator and was promoted to Production Coordinator. • Foster communication and cross-functional team work between Program Director, Pastors, and the congregation.• Maintain databases for church membership and events management system.• Responsible for the production of all printed pieces including brochures for each ministry area, quarterly newsletters for children and health/fitness departments, as well as bulk mailings.• Coordinate the booking of all weddings, Wednesday night activities, and other special events in the church facilities.• Handle the contributions database including processing of cash, check, and credit card contributions as well as send out the monthly, quarterly, and annual statements for tax deductible gifts.• Coordinate all benevolent giving meetings with those in the community struggling to pay utility bills, rent/mortgage, medical bills, fuel for vehicles, etc; including the process of applications and submitting budget vouchers to accounts payable in order to have checks cut from proper budget.• Maintain daily and weekly prayer list for a 3,000-member church, updating daily version with confidential pastoral notes, a separate version for church staff and the prayer/care team, as well as a weekly in-depth version to be emailed to appropriate target audiences.• Manage calls to hospitals to update member room numbers and coordinate pastoral cards and notes from the prayer and care team to members in need.

United States

Bartlett, Tennessee, United States

Began in 2018 part-time as the front desk customer service representative and intake coordinator to be the first impression as a friendly face in a newly opened massage therapy office. During tenure, quickly became a jack of all trades in the office and was offered more responsibility.• Check-in clients, coordinate intake forms, receive payments, and schedule appointments.• Offered additional responsibilities including the creation of a training manual for the new company as well as other administrative work as the customer communications representative.• Generate new client reports and follow-ups on customer experience in order to help owner meet goal of obtaining the title “The Best in Memphis” for their category.• Learned software to continue building the administrative side of the business for owner: ClinicSense Database, Timetrex (HR software), Ring Central, and YELP.• Promoted to the position of Assistant Office Manager and took on role as HR representative and daily operations of the business working part-time hours both in the office and remotely.• Handled report generation, training manual creation, the review of daily reports submitted by associates, employee on-boarding, and other miscellaneous jobs.• Continuing education opportunities allowed me to learn some new equipment with the addition of a Vibrocoustic Sound Therapy Table and Roxiva Audio Visual Brain Entrainment Lamp. With these new services, I had the opportunity to train on the equipment, experience the different programs and settings first hand and to schedule, set custom settings for client specific needs and monitor sessions.

B.A, Journalism; Public Relations And Marketing

B.A., Journalism

Activities and Societies: Who's Who Among American College Students; Public Relations Student Society of America* PRSSA Public Relations.

Education record