Developing a sustainable and scalable approach to Services, continuously improving the offering to internal and external clients.PM for cross sectoral Services, including Defence & Security, Agri-Tech, Design, International, Environmental.Co-ordinate the delivery of:- Expert business support, including Accelerator and Incubator programmes- Consultancy, technical support services, technical reviews and testing- Internal and external workshops and training coursesResponsible for resource allocation, risk management, reporting, delivery and financial management

Project management role to facilitate end to end delivery of data driven initiatives; researching the business needs and combining with back-office capabilities. Developed Customer Experience KPI dashboard to measure Customer Journey and review how solutions addressed pain points, redesign Sales & CRM tool to create a user centric Business Information dashboard catering for all levels VP down and established a full holistic view of the sales pipeline to design and deliver a dashboard of combined sales driven opportunities with actual agreed Tender opportunities to ensure commercial plans were being achieved and the forecast could be achieved. - Spearheaded project ceremonies as Scrum Master, Sprint Planning, Daily Standups, Review/Retrospectives, Backlog grooming - Supported the PO with persona card, scenario planning and user story creation - Developed and maintained project plans and timelines to review progress - Interfaced with 2 product owners on an active basis to ensure alignment and clarity on the backlog for the team - Ensured 3 project teams lived Agile values and principles and followed required practices and processes to achieve project objectives - Provided regular status updates to Senior management and stakeholders - Facilitated the resolution of both team conflict and story blockers - Identified and managed risks to ensure delivery on time - Enabled a holistic product design approach designing the User Experience and User Interface for the new platform and creating the standard design systems.

Supported in rolling out 3 key Commercial Analytics tools via the Tableau platform to all applicable colleagues and part of the project team to shape one of the tools to ensure commercial fit for purpose for UK market.Creation of working SLAs within the Data team to structure workload and assign accountabilityIntegrated formerly separate Ireland data into the UKI structure for full cluster visibilityAnnual review and remapping of all UKI sales territory to support next year budget/targeting process as part of Sales Incentives role.Managed 4 distinct roles:• Sales incentives plans • ERP Master Data maintenance • KPI reporting• Manual billings - outside standard P2P process

Working as part of a Taskforce project team we achieved 20 days and £21m reduction in DSO and debt in 12 months Key member of Global Project team acting as UK Commercial contact for the Scan4Safety / NHS e-Procurement strategy Creation of a new monthly price expiry process, driving ownership across the business and ensuring continuity of pricing for customersSupported IT Project to maximize electronic invoicing to find cost savings and improve our efficiencies in the purchase to pay processCreation of working SLAs within the pricing team to structure workload and move away from a reactive way of workingManaged a team of 6 over 2 distinct roles, Pricing Management and Debt Recovery.

Creation of a CCS team which was aligned to the commercial business and supported business strategy. Focus to work with Commercial and Operational teams to resolve customer complaints ensuring customer loyalty and business growth.Supported successful restructure and relocation of UK Customer Service team.Implemented process improvements key to delivering a high level of service.Provided reports to the commercial function to understand our strengths, areas for improvement and position in the market.Implemented a new electronic ordering platform, both customer driven ordering and OCR/Fax

Delivered all project milestones ahead of schedule for Customer Service separation activitiesManaged the UK Customer Service work stream for key deliverables Created a comprehensive Customer communication alongside local Comms teamEnsured that both Baxter and Baxalta had functioning Customer Service end to end order to cash processes