• Experienced implementor of technical training and communications solutions in diverse industries such as building supply, chemical, consulting, IT services, insurance, manufacturing, oil and gas, pharmaceuticals, technology, transportation, and wind energy, as well as state and federal public sectors. • Multiple roles on private and public sector Enterprise Resource Planning (ERP) implementations and upgrade projects. • Wide range of skill sets and roles in program and project management, deployment and change management lead, training and instructional design programs, business process mapping, data loading and validations, system and user acceptance testing. • Ability to integrate with diverse groups to gain insight into business goals, project scope, and project and end user perspectives to quickly assess needs and resources owing to extensive knowledge in several applications, business processes, and ERP modules. • Strong communications and training background with expertise interviewing stakeholders and subject matter experts (SMEs) to develop customized change management and training programs and materials. • Create or utilize existing Business Process Design (BPD) documents, process flows, and test scripts to extract and summarize information for communication, change management, and training materials.• Manage in-house training, train-the-trainer, and change network programs. Train ILT and e-Learning and online virtual classes and facilitate meetings. Use on-line tools to lead topic based and open forum groups. • Facilitate communications and training development, approval process and publishing to SharePoint (SP) or Learning Management Systems (LMS).• Organize and streamline business with Visio process flows, “as is” and “to be” matrixes, communication plans, role mapping, presentations, newsletters, Business Process Procedures, and training material for instructor led training and virtual training.

Training design and development for USDA’s SAP Web Based Supply Chain Management (WBSCM) program • Work with managers and business partners to craft customized role-based training e-learning, job aids, and release notes for monthly and quarterly upgrades. • Incorporate feedback and publish training material to uPerform server.• Analyze system changes and determine training material and user change impacts.• Create and facilitate training presentations for project team and level 1 helpdesk personnel.

Training delivery at Kerry Ingredients plant for Warehouse and Inventory Management processes• Conduct on-site ILT for Production Operators, Warehouse Operators, and Managers.• Train end users in receiving, internal warehouse movements, shipping processes, master data, and reporting processes.

Instructional design, training, and on-site support for building supplier’s logistics implementation• Update training material, provide editorial and quality reviews of training materials, and post to SP. • Train users in order processing, purchasing, receiving, scheduling, and warehouse management. • Provide on-site “over the shoulder” implementation support at main office and off-site distribution centers.

OCM lead on pilot production line mobile integration interface for bottling manufacturer • Identify and prioritize key changes and benefits through discussions with project manager and primary stakeholder. • Draft and socialize As Is / To Be matrix to change network for review and input. Update, format, and post to SP.• Develop list of newsletter topics including managing change, key benefits by role, project status, and updates. • Write and publish company-wide newsletter monthly. • Produce Project Overview video using Captivate covering project scope, impacts and benefits by roles, and goals. • Create site-based data load spreadsheet with built-in, step-by-step instructions for production plant equipment reorganization and data cleanse prior to site’s data load. • Meet with SMEs to discuss requirement and develop site readiness assessment documentation. • Create topic-based videos and Excel template for change network and plants to complete site readiness assessments.

Training lead for Insurance client on ERP cloud upgrade and implementation of Fiori user interface• Create Overview, Navigation, and Reporting videos using Captivate, edit and post to SP site.• Coach junior consultants on the use of Captivate recording tool and instructional design (ID) techniques. • Attend Train-the-Trainer (TTT) business review sessions to capture changes to training materials. • Provide training updates at weekly status meeting.

OCM, Instructional Design, and Training, NTT DATA Services, 2015 - 2018 Internal, global implementation and acquisition project with multiple roles including change management, communications, instructional design, training deployment and delivery, and support for 60,000 employees• Implement HR, T&E, MM, FI, and CM for global consulting firm to merge systems into IT/Financial focused ERP system. In subsequent roll-outs, upgrades, and acquisitions, work with project team to replace HCM with SuccessFactors, procurement with Ariba, and expense functions with Concur. • Draft and update SOPs for HR, procurement, and QM processes. • Develop and maintain training materials using Captivate, Word, PowerPoint, Adobe Pro, and Snag-It for multiple processes. Maintain training on Moode LMS and manage SP site. • Facilitate virtual training and open houses for global audiences using Adobe Connect or WebEx for new and existing functionality. • Provide support and resolve end-user tickets and document problem resolution in Remedy. Training Developer, Juniper Networks, 2014 - 2015High-tech industry client upgrading Supply Chain Management (SCM) processes• Review process design documents, work with SMEs to document business processes, and develop training materials for SCM including outlines, guides, simulations, and exercises using UPK. • Audit client led training pilot to gather updates and modifications for training materials.Trainer and Site Support, Prime Source Building Products, 2013 - 2014Sales and Distribution (SD) training roll-out and site support for building supply client• Train employees at distribution center on SD functions and hand-held barcode scanning equipment with client provided materials. Provide on-site support for distribution site end users during and after implementation.Training Lead, Panduit, 2013High-tech industry client upgrading SCM processes• Work with SMEs to document customized pricing application and create end user manual.

Instructional design for state public sector Human Capital Management (HCM) project• Create and update course outlines and user guides for Personnel Administration and Benefits functions using PowerPoint. Interview SMEs and gather process and transactional information. • Utilize uPerform to produce work instructions, exercises, and simulations. Create scenarios and gather data requirements for classroom exercises. Test training material and data in development and training clients.

Plant Maintenance (PM) support for FDA regulated manufacturing client on manufacturing software upgrade project• Develop PM training outlines, identify transactions, create concept slides, and course documentation. • Review and update existing HP QC test scripts and data sheets. Assist with user acceptance testing (UAT). • Review pre and post data load files. Assist with plant maintenance cutover activities. Develop and maintain tracker in Excel for change requests.• Utilize uPerform to create work instructions and training exercises. Maintain documentation in SP.• Provide on-site training and support to new and existing users at manufacturing plants.

Regional cutover lead for U.S. Navy ERP Warehouse Management and Inventory Management deployment • Track key project milestones across all components of the deployment including user management, training, cutover, functional integration, and site preps for WM/IM implementation.• Conduct physical site preparation audits to ensure requirements site is physically prepared for IT implementation.

Deployment lead for Plant Maintenance roll-out at FDA regulated manufacturing sites throughout US• Work with site personnel to identify and document functional locations, equipment, bill of materials, task lists, and planned maintenance tasks for data loads. Load, validate, and test master data. • Work with sites to identify users and roles. Coordinate account creation. Facilitate role testing in quality and production environments. • Create data for site training and testing of PM functionality. Update and test integration scripts. Conduct user integration (UAT) testing. Create and maintain project documentation in SP. Create and update training material for PM processes and transactions. • Train managers, supervisors, planners, and production floor workers on processes and transactions associated with their roles. • Provide on-site and remote implementation support. • Guide manufacturing sites to adapt local business processes to align with corporate standards. Assist sites with change management for realigned processes.

Training and support project for Mobile Infrastructure and Service Management (SM) for wind energy client• Travel extensively throughout US and Canada to remote wind turbine service centers to provide individual and group training and support for Mobile Asset Management and Mobile Time Sheets implementation.• Represent the Center of Excellence and coordinate with the Compliance and Training teams to transform global work processes into localized practices for Vestas America. Create new work instructions and update existing work instructions for compliance training roll-out. • Implement updated compliance policies at wind turbine service center sites. Coach site personnel on system performance and process realignment to standardize business practices and reduce system errors. • Teach site administrators to monitor system and resolve errors pertaining to notifications, service orders, material movements, and timekeeping performance indicators.• Complete sub-project for client to create interim solution for scheduling calibrated tool services: • Work with SMEs to design interim solution to schedule annual services for calibrated tools using existing SM functionality. • Draft project scope documents. Document As-Is and To-Be processes. • Design and test interim solution in development client. • Cleanse legacy data for loading into database. Create work instructions and provide knowledge transfer to internal trainer. Upload and maintain project documentation in SP.

Training delivery and end user support for state Human Capital Management project• Travel throughout the state of NC and lead ILT for state employee on HCM modules including personnel administration, organizational management, benefits, payroll, timekeeping and Manager/Employee self-service. • Teach system transactions using printed and on-line work instructions in classroom environment. • Review training material and provide inputs to training developers for updates to course material. • Provide one-on-one and group implementation support for end user processes via transition centers.

Instructional design, delivery, and support for state public sector SAP 4.6C Plant Maintenance training roll-out project • Develop 10 courses for equipment users including outlines, curriculums, presentations, and training materials. • Identify and load training data into training environment for Train-the-Trainer (T3) Academy. • Teach four-week PM Academy to prepare managers to be trainers and super users for end user training. Provide technical and functional support to T3 trainers during training roll-out.• Cleanse and sort legacy data for equipment and functional location data loads into production client.

Application support for 800 military and civilians at Naval Station Mayport SERMC on federal public sector SAP 4.6 project • Provide on-the-job instruction and classroom training for business scenarios and system transactions. Develop training materials for site-specific processes. Resolve user and system issues relating to multiple modules including CATS, HR, MM, PM, PS, and QM. • Participate in command’s reorganization and roll-out of new system processes to extend functionality to additional civilian and military personnel. Research and document new user’s business practices and map processes to existing functionality or identify new system requirements. Assist with roll mapping activities.• Design, implement, train, and manage civilian timekeeping program for 200 civil service employees. Identify reporting needs. Create design documents for reports and develop HR and timekeeping reports.• Run Key Performance Indicator (KPI) reports to monitor health system. Coordinate with offsite project team regarding change management practices, technical issues, and system upgrades.

Instructional design of Production Planning training documentation for SAP 4.7 implementation for chemical client• Work with implementation team to map system transactions to business processes. Document PP processes and develop training materials, including overview presentation, user manual, work instructions, and exercises.

Training and Go-Live support for state-wide training roll-out of Plant Maintenance, Time, Travel, and Payroll for state public sector project • Conduct computer based, hands-on ILT for mechanics, supervisors, managers, and super users on PM processes and transactions for creation and maintenance of master data, notifications, work orders, and measurement documents. • Teach travel management and timekeeping courses to state employees. Provide on-site Go-Live support for timekeeping and PY processes.

Instructional design of presentation material for Human Resources training academy • Analyze training required, identify user requirements, and define course curriculums. • Interview SMEs and utilize Knowledge Warehouse generic documentation to create presentations, work instructions and exercises for HR overview, master data, and time management courses for HR training academy.

Instructional design, training delivery, and Go-Live support for Plant Maintenance upgrade and Quality Management implementation project• Work with SMEs to identify business processes, research system tasks, and document functionality relating to PM and QM modules. • Identify course objectives and activities, create curriculum, presentations, training manuals, exercises, and job aids for PM and QM classes. Load and test training data for end user classes.• Deliver training and provide Go-Live support for 1000 users on system navigation, PM, QM, and reporting functions at remote locations throughout the Western United States.

Implementation lead for mid-market manufacturing company at two sites with 200+ employees• Lead internal and consultant project team in implementation, roll-out and support of order, manufacturing, production, quality management, and financial system upgrade at corporate office and manufacturing site.• Design and execute project plans, implementation schedules, process mapping, technical and software requirements, role mapping, change management process, support structure, and qualitative measurements. • Devise company-wide training program including organization of training classes, scheduling students, developing curriculum, and evaluation of training. Create, edit, and publish step by step work instructions for MM, PP, and QM. Taught system navigation, master data, manufacturing overview, PP, PR, SD, and QM user transactions. • Provide technical and functional support for engineering department and off-site manufacturing plant for MM, PP, and QM modules.

Application support for ERP implementation with 4300+ Oil & Gas exploration and production users• Solve end user issues relating to HR functions including mini-master, expense reports, and time entry. Focal point for user accounts and printer issues. Resolve GUI and network configuration issues. • Use RoboSite to monitor transports through development environment. Release enhancements and application fixes transports into production server. • Monitor system during close for potential performance conflicts, review change management schedule, and coordinate with support team to resolve performance and scheduling issues.• Key user for Peregrine Service Center problem and change management tool. • Measure support team’s performance against service level agreements and create monthly statistical reports using Business Objects.