Teresa Silvers Email and Phone Number

Handle incoming and make outgoing phone calls to third party vendors ,various parties with in Frito Lay and retail chains. Guide people through store resets when they have issues with the resets for the gondolas and various fixtures in grocery stores,C stores and retail stores .Handle follow ups with Frito lay and customers.Do verification on stores if they are open, closed or have relocated. Get updated information for the district sales leaders before upcoming projects occur. Obtaining labor for one off projects for various location. Audit photos and notes from resets. Mange reset support team during major resets.Create training materials and booklets for new staff. Provide training and set up presentations for new contractors. Set up new staff with badges, computer access, Skype, zoom, desk and extensions. Systems that utilized are share point , access, excel, work , power point, multi phone lines, Microsoft outlook,Microsoft Teams, Skype, Zoom,SSO, Office 365 and share drive.

Input Listings into HomeBase, Trident and MLS.Assign Homefacts number on spreadsheet and in CBDFW.net.Assign Lockbox for new listing if agent ask for one.Notify CSS of showing instructions. Send listing letter to clients.Prepare Just Listed and Just Sold cards for each deal with photos and order.Post outgoing mail, mail out and pick up incoming mail and distribute.Schedule all Open Houses in MLS and CBDFW.net.Provide AHS rep a list of listings so they can order warranty coverage. Prepare COGNOS reports for Branch Manager.Prepare Production Report for posting.Prepare check request for all Accounts Payables – XpressDocs, First Choice, etc. Order all supplies for office from OfficeMax. Completes A/R input and sends to NRT.Create and manage Updesk schedule (if time slot is empty, find an agent to cover).Create Training Calendar on all monthly events for the following month and will send to manger once completed.S/A check request. Agent Check Import.Order Marketing Materials.Keep updated file of all agent photos for marketing. Order supplies for copier from Konica Minolta. Contend with all outside vendors as needed. Computer, Copier and Telephone troubleshooting.Answer questions, calls and tend to needs of agents and others.New Agent Intake. Prepare new hire packet.Meet with new agent and prepare SOAR and all paperwork .Collect monies for training. Email all paperwork for new agents.Set up Phone Number for New Agent and set them up on the Black & White Copier and Color Copier as well.Set up new agent in office – name badge, business cards, mail slot, phone ext., copiers.Create New Agent Welcome Books from S: Drive.Support Branch Manager administratively (i.e. T&E, calendar, etc.) Schedule sales meetings & schedule sponsor.Prepare phone calendar and send reminders. Recruiting Prepare interview packets for potential agents.Email branch managers with potential agent's information from Champions lunches.

Assist with various meetings and gatherings. Schedule phone and/or onsite interviews. Handle Quality Manual Updates. Sent out e-mail notification on quality documentation updates. Send out monthly service awards and letters. Distribute e-mail to Sales reps and Technicians with literature request. Handle raw material complaints with issuing complaint numbers, log on spreadsheet and sent out e mail notifications. AFE Files for Engineering Group. Create file folders, scan and add documents to Engineering Team site.Assist H/R with time/payroll. Receptionist Duties include front door monitoring and check in visitors. Receive deliveries by UPS, FedEX, Office Depot and other vendors. Handle mail room by sorting IN/Out mail.Set up luncheons for meeting and incoming visitors. Book hotel rooms and keeping in contact with the travel departments and plants

Focus on the Order Processing & Customer Service. Must ensure the timely, accurate and complete processing of orders while providing consistent customer service, customer satisfaction and on time deliveries. Responsible for the complete life cycle of the order once received throughout the system as well as working with customer and internal team members to trouble shoot and resolve customer issues, complaint and disputes.

Assist H/R director in daily task, project and reports.

Supports collectors, sales representatives and other staff members by performing various routine duties with in the Collection Division Corporate Office

Call center environment that handles high call volume calls from consumers with their telecommunication needs