Utilized company CRM to meticulously record client interactions and diligently followed the sales process. Managed and organized customer files proficiently through project management software, ensuring accurate and up-to-date project details and information, including scheduling, through effective communication with field employees.Oversee the project revenue cycle, encompassing the creation of sales orders, invoicing, billing, customer check processing, and collections. Effectively managed client expectations, fostering clear communication with project crews to ensure the successful fulfillment of expectations.Served as a pivotal reference person and administrator, maintaining open communication channels among all project stakeholders. Developed and maintained comprehensive project contact lists, email, and instant messaging groups to facilitate seamless communication.Established and maintained individual project files for each job, demonstrating strong organizational skills. Authored monthly progress reports, proposals, and various project documentation, showcasing adept writing abilities. Identified and addressed the diverse needs of project team members, fostering collaborative problem-solving.Ensured the accuracy of all project documentation, while meticulously adhering to legal and regulatory compliance standards.

Administer various employee benefits programs, such as group health, dental andvision, accident and disability, life insurance and wellness benefits.Maintain employee benefits filing system and ensure benefits changes areentered appropriately in payroll system for payroll deduction.Conduct benefits orientations and explain benefits self enrollment system.Verify the calculation of the monthly premium statements for all group insurancepolicies and maintain statistical data relative to premiums, claims and costs.Resolve administrative problems with the carrier representatives.Prepare and Maintain biweekly employee reports, new hire and absentee reports.Maintain and update company organizational charts, Phone directory andother request as needed.

Receive payment by cash, check, credit cards, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Establish or identify prices of goods, services or admission, and tabulate billsusing calculators and cash registers.Greet customers entering establishments.Sell parts goods and other items to customers.Process merchandise returns and exchanges.Maintain clean and orderly checkout areas and complete other general cleaningduties.