Drives firm initiatives that led new project advancements, quality assurances, consultation status, administrative functions and crucial legal communications for 20+ staff across 8 Colorado and 2 Texas locations. Directs hands-on client operations focusing on intensive call monitoring, attorney scheduling, Google Business Pages feedback, budget streamlining, and handling all legal notarizations. • Trains hires, and coaches all new support staff with corporate, state, and other legal guidelines, effectively furthering productivity and reducing fill times for positions. • Successfully aided the finance department in the collection of pending retainers and keeping a balanced office budget. • Led the integration of mandated actions and solutions in alignment with COVID-19 restrictions, and client safety policies.

Communicated with clinical staff and MDs on behavioral, health, and or safety issues of exam room patients while overseeing lab results, medical inventory, patient scheduling needs and gathering prescription specifics. Ensured hands-on aid to surgical staff and program personnel with anesthesia needs focusing on patient wellness, CT imaging, guided implant placements and critical care safety protocols. Assisted in general, clerical, and clinical compliance, including patient chart management, data collection, EMR/EHRs and form organization for incoming clients, families, and administrative needs.

Upheld court procedures, prepared documents for attorneys and managed calendars for incoming and outgoing motions, pleadings, and hearings. Provided critical guidance to clients on program education, case updates, combined all resources, and provided tailored needs to resolve issues and gather additional information. Reviewed investigations on complex cases summaries, researching statutes, criminal history reports, legal articles, and federal compliances. Constructed, and submitted client letters including trial information forms, with the guarantee that all sections were valid for processing.• Worked closely with agencies, attorneys and clients on gathering case documents, appeal applications, denial documentation, SOP alignments, and ensuring next-level service across 200+ daily calls.• Promoted to Office Specialist II, after transforming troubled internal productions and supporting cross-functional teams.