Teresa Baile Email & Phone Number

Madrid, Community Of Madrid, Spain

Christian Dior, Madrid Spain; Istanbul, Turkey- Led teams to provide top-notch customer service, significantly enhancingcustomer satisfaction.- Mentored new employees, fostering a culture of continuous learning anddevelopment.- Drove sales goals communication, resulting in consistent achievement ofmonthly/yearly targets.- Spearheaded visual merchandising initiatives, sharply increasing average saletransactions.- Provided guidance on merchandise selection based on current trends,customer feedback and market research data.- Developed and implemented customer relationship management strategies toimprove customer retention, satisfaction , repetition and loyalty- Designed development paths for individuals by identifying skill gaps andcreating training plans that are monthly assessed

Madrid, Madrid, Spain

Christian Dior Spain,Turkey, Greece and Morocco- Crafted and executed impactful customer service training programs, elevatingthe shopping experience.- Conducted performance assessments, pinpointing key areas for staffimprovement.- Orchestrated large-scale training sessions, effectively enhancing teamcapabilities.- Organized and conducted on-the-job training sessions for new employees.- Assisted in the development of individual learning plans based on skill gapsidentified during training sessions.- Analyzed sales data and identified opportunities for increased efficiencythrough improved employee performance.

Londres, Inglaterra, Reino Unido

- Mentored newly hired staff in upselling techniques to improve sales.- Directed, supervised and provided feedback on employee performance andconducted regular team meetings.- Resolved customer complaints in a timely manner by providing solutions thatmet their needs.- Motivated and led team members to work together to achieve targets.

London, Reino Unido

Elche, Spain

• Seasonal Sales forecasting through business projection and potential new partnerships, budget setting, increase of annual sales up to 30% through new business establishment• Dealing with 30 accounts such as Department Stores, standalone boutiques and franchises or Independent retailers in the designated areas• Effectively managing all the operations within designated areas, starting from developing new commercialrelations, establishing partnerships, meet accurately timely deliveries, to perform market visits, to attend and manage showroom exhibitions, payment methods follow up (including international secure methods as Letter of Credit, Bank Guarantees or Credit Insurance consulting)• To manage and ensure sales executives on the field to have required tools and be weekly reported on their achievements• To deliver after sale service and deal with clients complaints, quality issues or market difficulties• Furthermore, elaborating monthly sales statistics and figures of the Export Area performance

Export Department

Comercio Internacional, International Business/Trade/Commerce

Master En Enseñanza Secundaria

Filologia Francesa

International Exchange

Filología Inglesa

International Exchange