Teresa Benito Leão Email and Phone Number

- Implementing efficient sales strategies and strong costumer relationships to maximize hotel revenue;- Met existing hotel customers to ensure loyalty and customer satisfaction, determine their needs and solicit further business (responsible for both Nacional and International Market – Spain and Benelux);- Perform hotel site Inspections with potential clients;- Call on prospects to solicit business, analyzed requirements of function, outlined available facilities and services offered and quoted prices;- Prepare, verify and follow-up of new and existing queries to close business;- Prepare mailed advance brochures to prospective and existing hotel customers;- Participate in National and International hotel fairs, as well Marriott Int. events;- Participate in daily business review meetings, sales management meetings and prepare monthly reports.

- Participate in daily business review meeting, sales management meetings and prepare sales reports;- Ensure efficient sales strategy and strong costumer relationships for the maximization of hotel revenue;- Point of contact for guests. Communicate by phone and email to all questions and requests in a pleasant manner;- Prepare sales-related documents throughout the sales process in a timely manner (proposals, contracts, rooming lists, banquet event orders) and follow-up;- Responsible for coordinating internally with the sales and marketing team;- Perform Hotel site tours with potential clients;- Arrange, coordinate group bookings, company meetings and social events, from the first point of contact with guests till the final billing and guest feedback;- Preparation of Banquet Event Orders, responsible to ensure they are issued and distributed in a timely manner. Ensure communication to all departments throughout the Hotel.

- Managing FD operations, Executive lounge, groups. Rooms controlling and lobby greeting- Welcome, Greet and performing rooming’s to all Guests- Handling guest complains and concerns in an efficient timely manner- Overseeing VIP Guest arrivals and departures and collect detailed information about arrival and room requirements- Coordinating daily job duties and allocate rooms to all VIP arrivals- Collect guest feedback during the stay and upon guest departure- Coordinate with housekeeping for clearing for rooms- Promote all amenities, conveniences and programs offered- Direct and lead Guest Relations team to ensure all standards and operating procedures are adhered to, in order to deliver an excellent customer service

- Managing Front desk operations, Club Executive Lounge, Groups, Rooms Controlling, and Lobby Greeting.- Assist guests with check in and checkout, other cashiering duties- Responsible for maintaining the Brand Standards of Intercontinental international - Handling Guest email and messages, and answering phone calls.- Meet, greet and send VIPs- Assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.- Attend daily briefings and relevant departmental and interdepartmental meetings

- Managing the arrival and departure of the guest up to 150/200 arrivals a day- Managing large group arrivals- Responsible for maintaining the Brand Standards of Marriott International- Responsible for following up guest credit risk reports, daily reports and individual and group billings- Handling telephone calls, organizing and maintaining guest records as well as a cleaned and organized environment- Attending daily briefings- Responsible for handling guest incidents using individual empowerment

- Responsible for performing guest check in and check out in a smooth environment- Responsible for guest services and handling telephone calls- Following up on individual bookings with travel agencies- Performing daily reports- Organizing and maintaining guest files