Teresa Brierley Email & Phone Number

Melbourne, Victoria, Australia

South Yarra, Victoria, Australia

- Maintaining and building relationships with retail clients, architects, interior designers and builders. Providing customer service to clients, assisting clients to make informed decisions by offering guidance and product knowledge, and promoting the Royal Oak Floors brand. - Administering quotations, sales orders and invoices. Regularly following up opportunities and maintaining the company’s CRM system. - The regular achievement of monthly sales targets and KPI’s.- Liaising with clients and warehouse staff to schedule deliveries to site, communicating with flooring installers and builders, and providing after-sales service. - Reading architectural drawings and completing quantity take-offs for residential, multi-res and commercial projects, as well as providing quotations to builders for tender.- Understanding the method of manufacture and installation of the product range, including PEFC certification and industry-standard test results.

South Yarra, Victoria, Australia

- Ensuring the smooth daily running of the fast-paced showroom, including implementing improved procedures and processes, maintaining a safe environment for staff and customers, dealing with customer complaints, and reporting directly to the head of sales, general manager and director. - Management of the sales team, including staff motivation and training, leave management, and inspiring the sales team to reach and exceed monthly sales targets.- Providing customer care and service to clients, and management of trade client accounts. - Ensuring sales orders are accurately entered into MYOB Advanced and stock is allocated accordingly. - Maintaining stock inventory and communicating with the warehouse manager regarding any discrepancies. - Confirming and invoicing sales orders each month, following up clients for any outstanding amounts owed.

Melbourne, Australia

- Managing the day-to-day operations of the showroom, including organisation of visual merchandise displays, inventory management, reporting daily sales and activities to the state manager and director, as well as managing and delivering on-going training to casual staff members and preparing staff rosters. - Providing customer service to retail and trade clients, identifying clients’ needs and offering appropriate options, including custom-made rugs and wall-to-wall carpet.- Conducting home consultations and showroom appointments as required. Assisting clients in their decision making by providing guidance and product knowledge. - Communicating with the design department for artwork requests and order processing. - Administering customer orders from point of sale through to delivery/installation and providing after-sales follow-up. - The consistent achievement of monthly sales targets and KPI’s. - Instigating product presentation appointments with trade clients to promote the various rug collections, build client relationships, and develop sales opportunities. - Liaising and collaborating with colleagues and head office for the organisation of events and launches held in the showroom. - Representing the company by attending industry-related functions.

Melbourne, Australia

- Managing the showroom administrative duties, including entering sales orders into the company’s internal system, making amendments to orders as required, and providing support to the showroom sales staff where necessary.- Receiving and banking the day’s takings on a regular basis.- Maintaining a monthly record of the showroom sales staff targets, sales orders and commissions.

Associate Degree, Interior Decoration And Design

Diploma, Interior Design And Decoration

Certificate Iv, Interior Design And Decoration

Diploma, Business, Management, Marketing, And Related Support Services