Teresa Carey Email & Phone Number

Aurora, Co, Us

Greater Denver Area

Responsible for developing, maintaining and managing a vendor oversight program including scorecards that are presented to the vendor and the Funds’ Board. Responsible for ensuring vendors are managed and held accountable at all times. Accountable for coordinating compliance efforts for Fund Operations. Supports Directors and Managers within TAM Fund Operations with day-to-day responsibilities.

Aurora, Colorado

Responsible for customer service, newsletters, testing software, tracking enhancements, coordinating trade shows and building databases.• Build recipe databases for customers and make updates as requested• Complete training manual and help file for software• Create, send and track responses for newsletter• Coordinated NRA Restaurant show in Chicago for the team• Developed process flow

Played a significant role in implementing System Change Request processes, acting as a Change Agent in implementing high profile enterprise projects using current industry best practices, Change Management, Process Improvement• Created and implemented the business-technology change request process, which reduced administrative tasks by 50% and increased accountability to execute changes that provide benefit • Collaborated with management team and Systems Development to prioritize and implement system enhancements• Developed monthly reporting to present to management team for system enhancements, including benefits and cost savings• As the business member of large-scale Agile initiatives, researched and assigned business value of product backlog stories and helped establish priorities for future releases• Developed transparency into system defect status• Reduced open system defects from 200+ to 15• Created Business Cases to move system changes forward

Managed the team that supported the Back Office Operations Teams for all technical, training and Back Office expertise. Responsible for all NSCC and Back Office System initiatives including converting files to Y2K format. . Managed the DST Vision relationship and all DST Vision enhancements.• Successfully managed, developed and mentored a team of 5 technical personnel • Maintained a 0 percent employee turnover • Improved quality assurance processes resulting in all projects implementing successfully• Implemented several automation projects to improve process including 12B-1 and CDSC automation• Coordinating corporate actions communication to back office firms and firm conversions• Managed all NSCC and back office system enhancements, including requirements, testing, training and communication to teams through to implementation• Reduced open system defects from 200+ to 15Other Positions Held: Back Office Supervisor, Customer Service Supervisor

Bachelors

Currently attending

Education record