In this role, I provided strategic guidance and operational support to optimize the company's performance in the cleaning services sector. My responsibilities included analyzing existing workflows, identifying areas for improvement, and implementing efficient processes to enhance service quality and customer satisfaction. I also collaborated with the management team to develop tailored solutions, ensuring sustainable growth and compliance with industry standards. This experience honed my skills… Show more In this role, I provided strategic guidance and operational support to optimize the company's performance in the cleaning services sector. My responsibilities included analyzing existing workflows, identifying areas for improvement, and implementing efficient processes to enhance service quality and customer satisfaction. I also collaborated with the management team to develop tailored solutions, ensuring sustainable growth and compliance with industry standards. This experience honed my skills in project management, problem-solving, and stakeholder communication. Show less

Implementation of a Corporate Office of Projects and Processes at Proz Educação, with project budget approval dynamics, portfolio prioritization and routines for monitoring deliveries and budget execution (planned x executed) with multifunctional teams and project leader.Monitoring of Scrum rites with Technology teams, implementing delivery validation meetings with the client, checking the progress of sprints with burndown charts and boards in the Jira tool. Weekly follow-ups with PO’s… Show more Implementation of a Corporate Office of Projects and Processes at Proz Educação, with project budget approval dynamics, portfolio prioritization and routines for monitoring deliveries and budget execution (planned x executed) with multifunctional teams and project leader.Monitoring of Scrum rites with Technology teams, implementing delivery validation meetings with the client, checking the progress of sprints with burndown charts and boards in the Jira tool. Weekly follow-ups with PO’s to align the framework and realign it when necessary.Redesign of the company's strategic processes, seeking end-to-end improvement across areas and people, with feasible proposals for TOBE incorporating change management.Leadership of strategic projects, with several multifunctional teams and reporting to C-Level. Show less

- Expansion and organic expansion (delivery of 15 new units in 2022),- M&A post-acquisition integration,- Transition of the brand in the market (project to transition the brands that made up the group to a single brand),- Implementation of the SSC area (structuring and implementation of the group's SSC area, serving all regions),- Implementation of the Senior system and HCM panel for HR management;- Implementation of Oracle ERP (PMO Manager of the client's systems… Show more - Expansion and organic expansion (delivery of 15 new units in 2022),- M&A post-acquisition integration,- Transition of the brand in the market (project to transition the brands that made up the group to a single brand),- Implementation of the SSC area (structuring and implementation of the group's SSC area, serving all regions),- Implementation of the Senior system and HCM panel for HR management;- Implementation of Oracle ERP (PMO Manager of the client's systems implementation teams);- Management / Leadership of multifunctional teamsImplementation of project management systems and procedures and CAPEX control. Application of PMBok, Scrum and Kanban methodologies. Show less

- Responsible for managing costs, deadlines and portfolio goals (more than 40 internal projects);- Responsible for methodologically supporting project leaders, assisting in dealing with impediments and risks;- Responsible for communicating to stakeholders;- Responsible for leading strategic projects;Worked with the strategic planning team in defining and implementing projects established based on the strategic plan.

- Deployment of strategic planning according to the Hoshin Kanri, OKR and A3 methodology, with cascading of the global goal, project definitions, indicators and action plan;- Implementation of management using BSC indicators;- Planning, management and monitoring of multiple projects with identification of improvement opportunities, based on Agile or Traditional methods, supported by Lean Six Sigma, BPMN, PMBOK good practices and Scrum framework methodologies; - Process optimization… Show more - Deployment of strategic planning according to the Hoshin Kanri, OKR and A3 methodology, with cascading of the global goal, project definitions, indicators and action plan;- Implementation of management using BSC indicators;- Planning, management and monitoring of multiple projects with identification of improvement opportunities, based on Agile or Traditional methods, supported by Lean Six Sigma, BPMN, PMBOK good practices and Scrum framework methodologies; - Process optimization and implementation of new technologies;- Implementation of Process Governance, IT Governance with ITIL framework;- ASIS and TOBE modeling;I worked on the routine with continuous improvement and carried out training with teams of employees.All implemented projects make it possible to achieve better results in productivity and/or financial returns. Show less

- Matrix (increase in revenue, optimize costs and reduce expenses); - Commercial (leveraging sales results, routing customer visits, monitoringsales targets, implementation of the Sales Funnel tool, reduction of returnsby customers);- Processes mapping of the current process (AS IS), definition, implementation and monitoring of indicators, modeling of the new process (TO BE), implementation of TO BE modeling).All actions carried out with customers brought gains in the… Show more - Matrix (increase in revenue, optimize costs and reduce expenses); - Commercial (leveraging sales results, routing customer visits, monitoringsales targets, implementation of the Sales Funnel tool, reduction of returnsby customers);- Processes mapping of the current process (AS IS), definition, implementation and monitoring of indicators, modeling of the new process (TO BE), implementation of TO BE modeling).All actions carried out with customers brought gains in the order of Millions (R$) tothe companies. Show less

Tutoring Mathematics, Analytic geometry and Linear algebra, Calculus and related areas for FACE undergraduate students.

Mathematics, Algebra and Geometry teacher preparing students for the various challenges of their student/professional career.