Teresa Chen Email & Phone Number

United States

Taipei City, Taiwan

• Collaborated with cross-functional teams to assess product margins and sales by developing targeted improvement plans, leading to a 135% sales increase during Q1 2022
• Utilized SQL to develop a performance tracking system for project and implemented biweekly updates, increasing sales 200% in 2 months
• Proposed a shopping option for app users and executed project ideas published on newspaper page three times
• Identified redundancies and rolled out process improvement plans to… Show more
• Identified redundancies and rolled out process improvement plans to streamline workflows and reduce error rates by 50%, resulting in a significant increase in efficiency
• Oversaw products within the ERP and the Oracle systems and performed monthly account reconciliations for assets worth over $1.3 million Show less

• Organized over 10 virtual and in-person meetings within a year, including career speeches and workshops, corporate visits, social events, public activities, and a forum for over 600 leaders; Promoted a professional.

• Coordinated with executive officers to manage more than 10 organization-wide activities and tasks per year, including organizing team outings and creating engaging social media content for various platforms
• Participated in weekly meetings to discuss topics regarding marketing and event planning to strive towards the goal of building a global community and alliance for Taiwanese students

New Taipei City, Taiwan

• Researched and created a project roadmap for an E-commerce website by gathering stakeholder feedback, implementing UX design, and collaborating with 4 departments
• Applied SQL to integrate customer data, enabling effective product strategy analysis and securing the largest market share among low-cost online steakhouses
• Monitored and analyzed competitive activity, customer, and market trends through internet research, determining sales potential to present feasible insights that… Show more
• Monitored and analyzed competitive activity, customer, and market trends through internet research, determining sales potential to present feasible insights that increased sales by 25%
• Established and maintained clear communication channels with the warehouse department, ensuring prompt and accurate fulfillment of orders, reducing order processing time by 20% and improving customer satisfaction by.

New Taipei City, Taiwan

• Monitored and analyzed competitive activity, customer, and market trends through extensive internet
• Utilized data analysis to identify opportunities for new product development and expansion of existing product lines
• Generated insights to propose and develop strategies for optimizing product offerings and improving profitability
• Communicated with 5 e-commerce platform companies to negotiate the best partnership interest of thebusiness and acted as the primary liaison with… Show more
• Communicated with 5 e-commerce platform companies to negotiate the best partnership interest of thebusiness and acted as the primary liaison with the companies Show less

Lansing, Michigan Area

• Oversaw the HR department's directory and workflows for over 20 Sparty's stores on campus to check if proper staffing was allocated at each location to increase efficiency and effectiveness
• Managed attendance records for over 300 team members and maintained data to ensure accuracy and consistency of input information
• Provided guidance to all employees throughout the relocation process and coordinated with the zone managers to ensure a smooth and successful transition
• Received… Show more
• Received internal calls and sorted out information to ensure smooth communication between managers and 20 on-campus stores Show less

Taipei City, Taiwan

• Ensured orders were given the right attention, especially to any customers with dietary restrictions or allergies
• Accommodated guests with excellent customer service, and worked closely with restaurant staff to ensure that orders were served in an efficient manner
• Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict resolution

New Taipei City, Taiwan

• Assisted hosts during dinner rush to take reservations and efficiently seat customers
• Enhanced customer satisfaction through greeting customers and assisting with questions
• Guided guests through the menu and specials by maintaining a thorough knowledge of over 50 food items and drink specials

Master Of Science - Ms, Business Analytics

Bachelor'S Degree, Supply Chain Management, Gpa 4.0/4.0

Activities and Societies: Honors College, American Hotel and Lodging Association, Cultural Exchange Club, Global Hospitality Business.

High School Diploma

Activities and Societies: Captain of Varsity Basketball (MVP), Academy Singer (Piano Accompanist), Member of Student Government, Varsity.

Bachelor'S Degree, Business Administration And Management, General

COVID-19 Special Visiting Program