Teresa Clark Email & Phone Number

Greater St. Louis Area

Global Strategic Senior Vice President of Human Resources overseeing HR and Safety functions. A key member of the Senior Leadership Team reporting directly to the President. Successful in crafting and executing comprehensive HR strategies aligned with the organization and positively impacting the candidate, new hire and employee experience. Strategies cover Compliance, Culture, Inclusion and Belonging, Employee Relations, Compensation, Executive Compensation, Payroll, Benefits, 403b, Recruiting, Talent Management, Leave Management, Workers Compensation, Performance Management, Volunteerism, Employee Wellness, HR Operations, and Safety.Key ResultsDeveloped and implemented a financially sustainable total compensation package using benchmarking data and employee survey results, attracting diverse talent and meeting current staffing needs.Led the organization's first and subsequent Employee Engagement survey, collaborating with senior leaders to interpret results and implement strategies to enhance employee satisfaction. Improvement was seen in all areas of focus based on year over year metrics.Compassionately managed the organization's response to the pandemic, ensuring safety policies for staff, volunteers, and visitors, with no reduction in the workforce.Spearheaded collaboration among local non-profit institutions, resulting in a significant decrease in benefit costs while enhancing offerings for employees across institutions.Successfully implemented France and Belgium payroll to fulfill capacity needs internationally.Led the Dayforce HRIS implementation, modernizing HR processes for US and international payroll, recruiting, onboarding, compensation, performance management, and goal setting. Eliminated employee paper files.Instrumental in fostering a positive work culture, ensuring compliance with HR policies, and developing a high-performing team of 10 professionals.Ensure compliance with state, federal, and country laws throughout the organization.

Greater St. Louis Area

Senior Director of Projects, Planning and Execution led team in harmonizing and integrating diverse HR philosophies, policies and processes across the organization, stemming from the acquisition of Medco (20,000 employees). As a collaborative leader, worked with leaders, HR COEs and HRIS to streamline and align HR processes to business needs, strategy, and collective bargaining agreements. Developed and managed a team of 6 HR professionals.Key Results:Led the development of a comprehensive Employee Handbook and HR administration policy manual, defining a new HR structure and philosophy enterprise-wide.Harmonized and integrated 60+ HR processes, significantly improving the performance and quality of the HR Generalist team in support of organizational goals.Developed HR reporting and metrics to measure HR performance, ensuring transparency and accountability.Implemented an e-resign process, paperless exit interviews, and reporting through SharePoint, enhancing efficiency and reducing paperwork.Developed a business case for an HR case management system and contributed to the redesign of the HR structure.Developed and managed a team of 6 direct reports, fostering a collaborative and results-oriented work culture.

Greater St. Louis Area

Dynamic leader with broad range of responsibility focusing in the areas of HR site management, Compliance, Compensation, Employee Development, Employee Relations, Change Leadership and Culture. Successfully led Human Resource activities for 2 complex sites with diverse lines of business, collaborating with Senior Business Leaders to implement consistent HR policiesKey Results:Addressed high rate of Employee Relation issues leading to a reduction in cases by 50% year over year. The successful model was adopted in other sites.Developed standardized Human Capital reporting for OCC and Citi Board in response to government mortgage consent orders. Developed reporting and analytics. Collaborated with business leaders, Compliance and HR COEs to develop and provide responses to OCC and Citi Board inquiries. Implemented HR Business Partner philosophy fostering stronger alignment between HR and business objectives.Collaborated with Site Leadership to cultivate an inclusive, trusting, employee friendly culture resulting in increased employee engagement year over year according to employee survey metrics.

Plano, Texas

Recruited to build and manage a fully integrated Human Resource service center with locations in Texas and India. Led all HR processes in the center to include; Employee Relations, Benefits, Leave of Absence, IT Help Desk, Payroll, Travel and Expense, Recruiting, Training and Compensation. The center processed an average of 70,000 transactions per month. Led 50 people in Texas and 20 in India. Transitioned to Employee Relations Division to lead project team to integrate the Employee Relations department into the HR Shared Service Center. Key Results:Successfully built a fully staffed, functioning HR Service Center within 6 months, collaborating with HR COEs to streamline processes and integrate them into the center. Utilized PeopleSoft HCM/CRM and IVR technology.Reduced the number of HR system platforms from 5 to 3 within one year, enhancing efficiency and reducing operational complexity.Implemented technology to streamline the Leave of Absence process eliminating paper and saving thousands of dollars monthly. Led team assembled to develop metrics and reporting for Employee Relations to measure overall performance, quality and efficiency. Pioneered the change from a decentralized approach to a centralized service center structure within HR.Led the migration from an ACD phone system to an IVR system, improving service delivery.Introduced and developed HR metrics and key performance indicators, enhancing the measurement of HR performance.

Flower Mound, Texas

Versatile HR professional providing a wide range of Human Resource and Training services to clients, including industry giants like Boeing, The Cooper Institute, and family-owned businesses.Key Results:Researched and authored two books for The Cooper Institute on Pregnancy and Sleep, demonstrating expertise and contributing valuable resources.Administered and scored standardized tests for management candidates at Boeing, ensuring rigorous selection processes for leadership roles.Developed HR policies and authored HR Policy Manuals for a Collection Agency and a Plant Company, contributing to streamlined and consistent HR practices.

Houston, Texas

Dynamic professional with a history of career advancement through various HR functions, including recruiting, employee relations, benefits, payroll, HR generalist, and management. Transitioned to lead and manage a new customer service call center, overseeing 80 customer service representatives and handling over 100,000 calls per month.Key Results:Selected on 3 occasions to transfer out of state to new sites to establish HR departments for new businesses due tp my operational and leadership skills.Developed and implemented a highly successful recruiting program, contributing to the acquisition of top talent for the organization.Achieved a significant improvement in the Customer Satisfaction Index, increasing it from 79% to 96% in just 9 months.Successfully increased sales from 0% to 3% of all calls, generating approximately $700,000 in annual revenue.

Master Of Arts (M.A.), Industrial And Organizational Psychology

Bachelor Of Arts (Ba), Psychology

Education record

Master Of Arts - Ma, Industrial And Organizational Psychology