Prokeep is revolutionizing customer engagement for distributors and their clients, and I’m beyond excited to be part of this incredible mission. In my role, I’ll be working to elevate our association partnerships and bring fresh energy to our event strategy, ensuring we drive meaningful, in-person interactions that accelerate growth and build lasting relationships.

Welcome to Pivot Events, your premier partner for strategic event management and corporate gatherings. We specialize in orchestrating impactful experiences across a spectrum of event types including tradeshows, sponsored events, conferences, corporate retreats, and more.At Pivot Events, we offer a suite of services tailored to enhance your event marketing and corporate event planning endeavors. Our event marketing solutions include strategic consultation to refine existing strategies and develop new approaches that synchronize seamlessly with your sales and marketing objectives. We'll assist you in crafting Standard Operating Procedures (SOPs) and templates, creating comprehensive event plans, coordinating with third-party vendors, providing on-site event support, and establishing methodologies to measure ROI through existing CRM systems.For corporate event planning, we collaborate closely with your team to align event strategies with executive or team objectives. We'll guide you through refining SOPs and templates, devising detailed event plans, managing third-party vendors, offering on-site event support, and crafting comprehensive communications strategies to effectively market events internally or externally. We are also experts at staying within or below budget without sacrificing creativity or exceptional attendee experiences! Pivot Events is committed to ensuring your events are not just executed flawlessly, but also deliver tangible results aligned with your organizational goals. Contact us today to unlock the full potential of your next event with Pivot Events.

Highlights: * Generating $250K in new pipeline in first 6 months of employment. * Highest number of quality leads to date at ShopTalk 2023 (see interview from Adam Robinson, co-founder) * Implemented various new processes for planning, executing, and reporting on events, including optimizing Salesforce for lead distribution and reporting. * Member of the leadership team for go-to-market initiatives. ---Spearheaded a robust event marketing strategy that significantly increased annual recurring revenue bystrategically targeting high-value customers and optimizing event outcomes. I played a pivotal role in the planning and execution of key corporate events, collaborating closely with sales, marketing, and strategic teams to align our event initiatives with broader company goals.

Highlights: * Owned and managed a $2m USD budget. * Generated over $300K in new pipeline in first 6 months of employment. * Improved NPS scores by 1.5 points at flagship event in 2022. (See sizzle reel in profile) * Implemented new processes, including a merch store for branded swag that resulted in 5% cost savings. ---During my time at Recharge, I was able to create a robust event marketing strategy to reflect the companies objectives. Additionally, I organized and executed a large scale merchant conference through methodical project planning, cross functional collaboration, targeted communications planning and prep, and more. The user conference achieved highest attendance and NPS scores that year.

Highlights: * Successfully negotiated and recovered 90% of expenses from canceled events as a result of COVID-19. ---As a channel (partner) marketer, I supported our partnership network comprised of over 100 distribution companies by overseeing the overall channel (partner) marketing program at Sealed Air. I was instrumental in developing marketing techniques to establish strong communication and partner networks to reach the widest possible customers. I also continued to move forward with the cancellation and recovery of sunk costs associated with cancelled programs due to the impact of COVID-19 for our tradeshow and sales incentive programs.

Highlights: * Generated over $1m USD in new pipeline over the course of my employment. * Successfully planned and revamped incentive programs, leading to a 2 point improvement in NPS and cost savings of over $150K. * Implemented various processes to improve communication and event readiness. * Supervision over 1 direct report---I held full responsibility for event planning operations from pre-event to on-site and post-events to secure successful execution of high-quality events while utilizing newly-developed lead generation metrics to measure the effectiveness of marketing campaigns. From visualization, planning, execution, and post-event metrics development, I was accountable to ensure that the creativity, quality, budget, and ROI always delivered throughout our event marketing strategy, our internal and large-scale events, and sales incentive program. The results of these efforts produced improved NPS scores throughout all event types, increased engagement from attendees to internal events, and over $1mill USD in pipeline through lead generation at tradeshows.

I led large-scale events in different universities including a week-long immersion education event at University of Wisconsin – Madison. I spearheaded all activities from planning, coordinating with speakers, and directing overall process improvement that achieved highest attendance in 2015 with 15% increase in audience reach for this not-for-profit association.

Built and nurtured long-term relationship with a wide network of client through developing initiatives designed to optimize performance of key accounts, maintaining accurate account receivable aging report, and refining on time payment processes by 20% resulting in a high customer satisfaction rating.

Pioneered implementation of new system to support Customer Care Program in collaboration with IT team, resulting to accommodate 7,000 queries weekly. Ensured efficient delivery of support to over 160 countries by improving current operation and conducting training programs to effectively handle customer inquiries. Oversight of 2 direct reports.

Managed daily operations including monitoring and processing bookings and coordinating with ports to ensure accurate lists of cargo, and leading Six Sigma Green Belk projects that resulted in a 10% during notification procedures. Headed the Department and Team Social Committee to actively engage with the community during holiday events and special occasions.

Nurtured customer relationships with 6 key accounts, dedicated in addressing logistics-related concerns and issues with sense of urgency that gained customer loyalty and improved customer retention.