Teresa Craig Email & Phone Number

Mesa, Az, Us

SUMMARYTthe first point of contact for the office of the President of Langham Partnership, this position will represent the ministry to donors, media, board members, and others who visit or contact the office. Responsibilities will be primarily at the direction of the President and Special Council to the President, but will require supporting other staff members as well.• Responsible for the organization and co-ordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency and also provide administrative support and assistance to all Langham staff.• Handle all confidential information in a professional and discrete manner• Manage office records/filing systems, ensuring security, integrity and confidentiality of data• Review operating practices and implement improvements where necessary• Manage office supplies: Files, stationery, print materials, etc.• Maintain office equipment• Manage the office budget and keep track of all expenses• Research and assist on special projects• Liaise with global staff at all levels• Process donations received via mail• Processing receipts• Help maintain office calendar• Provide logistical assistance to the President and other staff as needed

Phoenix, Arizona Area

 Budget system management: Managed the implementation of a new organizational budget system (INFOR PM10) that streamlined and improved the annual budget process. Trained appropriate domestic staff on new system and created reports for budget managers with current information of expenditures. Worked with the Chief Financial Officer to effectively create and communicate the annual budget timeline and expectations to key stakeholders, including: the executive leadership team, department executives, and key regional and international staff. Donor system management: A team leader in implementing new donor management system (Studio Enterprise). Worked with departments to assemble analytical data to track income trends; created financial reports ensuring accuracy of income tracking. Travel management: Researched, created, implemented and managed Corporate Travel Policy that ultimately assisted 200+ staff members to travel domestically and internationally. Monitored and analyzed expenses related to travel.

Phoenix, Arizona Area

 Planning and Reporting: Worked directly with the Vice President of Mobilization to manage planning, reporting and analytic activities for all departments reporting to the Vice President (50+ employees). Oversaw the accuracy of monthly reports identifying opportunities for productivity and process improvements, implemented the scorecard by managing data, and assisted the Vice President with special projects Budget Forecasting: Implemented the budgeting and forecasting process. Met with department heads to establish budgets and forecasting throughout the year. Program Expenses: Managed program expenses totaling more than $3 million annually between the U.S. office and the international offices and ensuring all budget and expenditures items balanced each year; aligned with the Regional Academic Directors, Country Directors and international accounting staff. Marketing: Directed Creative Services, Web Services and IT regarding their support of the Go ED. program including but not limited to: brochures, print, web advertising, creating and updating websites, etc.

Phoenix, Arizona Area

 Administrative Support: Provided administrative expertise and support for each department by consistently working with the administrative staff, encouraging on-going communication between them and the areas they supported. Required them to take ownership of their specific areas and create the necessary processes and procedures as they learned their responsibilities and worked through conflict. Budget Management: Managed the annual budgets, including department income and expenses. Website Management: Created, maintained and organized the landing pages on the Food for the Hungry website in collaboration with the Creative Services and IT departments. Made donor process more than 50 percent more streamlined and efficient.

Phoenix, Arizona Area

 Database Management: Created and implemented a new access database to track all staff (approximately 250 individuals during my tenure) from time of application through resignation, which improved the process by more than 70 percent. Marketing: Helped with marketing and placement of all advertisements for department. Implemented online recruiting and all web pages, brochures and newsletters. Managed 60+ staff who represented the organization at a six-day conference (1996, 2000 and 2003), including all advertising, booths, travel and daily schedules. Budget Management: Managed $500,000 annual budget for department

Phoenix, Arizona Area

 Customer Service: Supported new travel account of $65 million, approximately 90 employees.  Scheduling: Help to arrange manager’s schedule: keep her calendar: coordinate conference calls. Office Communication: Daily adjustments to the “visual workplace,” which included daily, weekly and monthly charts and graphs to show the improvement/progress of supporting the account. Presentations: Helped prepare bi-monthly presentations, gathered data and created design, calculated all charts, graphs, survey and accuracy records; put together color presentations.

Phoenix, Arizona Area

 Sales: Supported the sales manager in all activities related to increasing sales.  Reporting: Calculated extensive expense reports, submitted in a timely manner and balanced monthly statements, kept running total of all expense reports and invoices. Information Management: Helped calculate card and travel signings and kept running log of incentives to manager. Scheduling Travel: Arranged extensive travel arrangements, including air, hotel, car and meeting sites and helped prepare client functions (10 – 250 people).

Phoenix, Arizona Area

 Database: Set-up and loaded all new software onto our computer system. Technical Support: Key contact for questions on software and some hardware issues. Internal Reviews: Typed and distributed confidential reviews for 100+ employees